Luxury Client Advisor: Personalize Service & Storytelling

LVMH; Gstaad; On-site; CHF 60,000 - 90,000; Full time

Job summary

Loro Piana in Switzerland is seeking a Client Advisor to deliver exceptional service and personalized experiences, guiding clients through product selections and the sales journey. You will build trust, showcase craftsmanship and ensure a premium shopping experience across the client journey.

You will stay updated on collections, nurture lasting relationships, and collaborate with the team to maintain a premium store environment, while representing the Maison with warmth and elegance.

Qualifications

• Experience as Client Advisor in a luxury boutique.
• Strong interpersonal and relationship-building abilities.
• Fluent English; additional languages are a plus.

Responsibilities

• Manage the sales process with accuracy, product handling, replenishment and store organization.
• Contribute to store KPIs through personal sales performance.
• Build and maintain long-term client relationships using CRM data.
• Provide high-level customer service throughout the client journey, including after-sales support.
• Identify opportunities to improve client satisfaction and engagement.

Skills

Client relationships

Interpersonal skills

English fluency

Brand storytelling

Job description

Loro Piana in Switzerland is seeking a Client Advisor to deliver exceptional service and personalized experiences, guiding clients through product selections and the sales journey. You will build trust, showcase craftsmanship and ensure a premium shopping experience across the client journey.

You will stay updated on collections, nurture lasting relationships, and collaborate with the team to maintain a premium store environment, while representing the Maison with warmth and elegance.