Luxury Client Experience Specialist

Loewe; Zürich; On-site; CHF 60,000 - 90,000; Full time

Job summary

LOEWE is seeking a Client Advisor in Zurich to exceed client service expectations with a personable, playful, and engaging approach. You will deliver individual and team goals by connecting with clients, sharing brand history, and highlighting product categories through storytelling.

Fluent in English and Swiss German, you will develop lasting client relationships, maintain accurate client data, and actively participate in store visuals and inventory tasks to support overall store success.

Qualifications

• Proven experience in achieving individual goals and contributing to team results.
• Experience within a similar customer centric role.
• A deep interest in Fashion, Art, and Culture.
• Be naturally inclusive and open minded.
• Confident, service orientated, adaptable and empathetic in style and approach.
• Effective communication skills with the sensitivities to build and maintain a client portfolio.
• Results driven with a commercial mindset without compromising on the Team Player attitude.
• Fluent in English and Swiss German

Responsibilities

• Achieve individual and store objectives.
• Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience.
• Engage with all clients and develop long lasting relationships.
• Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes.
• Master and transmit our brand history and heritage.
• Highlight our product categories through your product knowledge and storytelling.
• Develop and grow your client book, updating client information on the relevant company tools.
• Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
• Actively participate in visual merchandising in accordance with LOEWE’s visual standards.
• Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
• Support with inventory management and ad hoc back of house tasks.
• Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior.

Skills

Goal achievement

Customer focus

Team collaboration

Fashion interest

Inclusive mindset

Empathy

Service orientation

Strong communication

Job description

LOEWE is seeking a Client Advisor in Zurich to exceed client service expectations with a personable, playful, and engaging approach. You will deliver individual and team goals by connecting with clients, sharing brand history, and highlighting product categories through storytelling.

Fluent in English and Swiss German, you will develop lasting client relationships, maintain accurate client data, and actively participate in store visuals and inventory tasks to support overall store success.