Client Advisor - Zurich

LVMH Group; Zürich; Hybrid; CHF 60,000 - 90,000; Full time

Job summary

Loro Piana in Zürich is seeking a Client Advisor to deliver exceptional luxury service and tailor experiences for high-value clients. You will nurture relationships, maintain brand standards, and drive sales through expert product knowledge and personalized engagement.

Fluency in English and German is required; additional languages are a plus. You will collaborate with the team to uphold premium store presentation and create a memorable brand experience.

Qualifications

• Relevant work experience in a luxury boutique.
• Aligned with Loro Piana brand identity and passion for LP products.
• Strong luxury touch and approach.
• Excellent interpersonal and relationship building skills.
• Fluent English and German; other languages are a plus.

Responsibilities

• Manage the sales process according to Company standards, ensuring operational accuracy in transactions, product handling, replenishment and store organization
• Contribute to qualitative and quantitative store objectives through strong individual sales performance and active support to store KPIs
• Build and maintain strong and long-term client relationships, leveraging CRM tools and client insights to drive loyalty, repeat business and personalized engagement
• Provide high-level customer service throughout the client journey, including after-sales support, complaint management with supervisor guidance and follow-up on client requests
• Proactively identify opportunities to strengthen client satisfaction and engagement over time
• Actively seek opportunities to improve client experience, personal performance and selling techniques
• Be the ambassador of Loro Piana to our clients, conveying warmth, courtesy, elegance, heritage and the cultural values which are an intricate part of our Maison, while turning every client interaction into a positive Brand experience
• Create desire for the Brand through exceptional storytelling regarding LP's heritage and products, highlighting craftsmanship and uniqueness while following the Maison’s selling ceremony
• Ensure alignment with Brand qualitative standards throughout the sales and after-sales process, contributing to high visual, service and store presentation standards
• Stay updated on products, collections and category knowledge to continuously strengthen expertise and selling capabilities
• Cooperate with colleagues to create a positive and collaborative working environment aligned with Maison values and service culture
• Collaborate with fellow Client Advisors and store management to share client insights, product feedback, and best practices
• Contribute to maintaining a well-organized, visually appealing store environment that attracts and retains clients

Skills

Luxury client service

CRM tools

Relationship building

Sales excellence

Tools

CRM software

Job description

The Client Advisor is responsible for providing exceptional, personalized service to clients to maximize sales and achieve business objectives. They focus on building personalized experiences with clients, understanding their unique preferences to recommend suitable products and services, and offering expert guidance during their shopping experience.

Job responsibilities

Client & Relationship Excellence

• Manage the sales process according to Company standards, ensuring operational accuracy in transactions, product handling, replenishment and store organization
• Contribute to qualitative and quantitative store objectives through strong individual sales performance and active support to store KPIs

Client Relationship Building, Business & Operational Impact

• Build and maintain strong and long-term client relationships, leveraging CRM tools and client insights to drive loyalty, repeat business and personalized engagement
• Provide high-level customer service throughout the client journey, including after-sales support, complaint management with supervisor guidance and follow-up on client requests
• Proactively identify opportunities to strengthen client satisfaction and engagement over time
• Actively seek opportunities to improve client experience, personal performance and selling techniques

Brand & Desirability Experience

• Be the ambassador of Loro Piana to our clients, conveying warmth, courtesy, elegance, heritage and the cultural values which are an intricate part of our Maison, while turning every client interaction into a positive Brand experience
• Create desire for the Brand through exceptional storytelling regarding LP's heritage and products, highlighting craftsmanship and uniqueness while following the Maison’s selling ceremony
• Ensure alignment with Brand qualitative standards throughout the sales and after-sales process, contributing to high visual, service and store presentation standards
• Stay updated on products, collections and category knowledge to continuously strengthen expertise and selling capabilities

Team Collaboration and Store Support

• Cooperate with colleagues to create a positive and collaborative working environment aligned with Maison values and service culture
• Collaborate with fellow Client Advisors and store management to share client insights, product feedback, and best practices
• Contribute to maintaining a well-organized, visually appealing store environment that attracts and retains clients

Profile

• Relevant work experience as Client Advisor in a luxury boutique
• Aligned with the Loro Piana brand identity and passion for LP products
• Strong luxury touch and approach
• Excellent interpersonal and relationship building skills
• Fluent English and German; other languages are considered a plus

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephewFranco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes,extra-fine Merino wool from Australia and New Zealandand lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.