Luxury Client Concierge & Experience Specialist

LVMH; Zürich; On-site; CHF 70,000 - 90,000; Full time

Job summary

LOEWE seeks a Client Advisor in Zürich to deliver exceptional client experiences, build lasting relationships, and effectively communicate brand heritage. The role emphasizes a client-centric approach, strong service orientation, and the ability to grow a personal client book while thriving in a fast-paced luxury environment.

You will participate in visual merchandising, support inventory tasks, and collaborate with the team to meet store objectives while upholding LOEWE standards and grooming

Qualifications

• Proven experience in achieving individual goals and contributing to team results.
• Experience within a similar customer centric role.
• A deep interest in Fashion, Art, and Culture.
• Be naturally inclusive and open minded.
• Confident, service orientated, adaptable and empathetic in style and approach.
• Effective communication skills with the sensitivities to build and maintain a client portfolio.
• Results driven with a commercial mindset without compromising on the Team Player attitude.
• Fluent in English and Swiss German

Responsibilities

• Achieve individual and store objectives.
• Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience.
• Engage with all clients and develop long lasting relationships.
• Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes.
• Master and transmit our brand history and heritage.
• Highlight our product categories through your product knowledge and storytelling.
• Develop and grow your client book, updating client information on the relevant company tools.
• Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
• Actively participate in visual merchandising in accordance with LOEWE’s visual standards.
• Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
• Support with inventory management and ad hoc back of house tasks.
• Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior.

Skills

Fluent English

Swiss German

Effective communication

Customer focus

Team player

Job description

LOEWE seeks a Client Advisor in Zürich to deliver exceptional client experiences, build lasting relationships, and effectively communicate brand heritage. The role emphasizes a client-centric approach, strong service orientation, and the ability to grow a personal client book while thriving in a fast-paced luxury environment.

You will participate in visual merchandising, support inventory tasks, and collaborate with the team to meet store objectives while upholding LOEWE standards and grooming