Lux Housekeeping Porter — Guest Comfort and Service

InterContinental Hotels Group; Schweiz; Remote; CHF 22.000 - 30.000; Vollzeit

Zusammenfassung

Six Senses Crans Montana offers a Housekeeping Porter role focused on maintaining the luxury guest experience. You will assist the Room Attendant team, manage luggage and linen, restock supplies, and ensure impeccable room presentation in line with brand standards.

The position requires at least 2 years in a similar hotel environment, fluent English, and a hospitality mindset aligned with Six Senses. EU passport or Swiss work authorization is required where applicable.

Qualifikationen

• High school diploma or equivalent and at least 2 years’ experience in a similar hotel operational setting.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. Familiar with POS, PMS and CRM platforms.
• Fluent in English.
• EU passport or valid Swiss work authorization required.

Aufgaben

• Responsible for collecting the guest's luggage and other belongings and bring them down to the Cave upon check out.
• Responsible for collecting soiled linen and replacing areas with processed linen.
• Assist guests with special needs and requirements.
• Stock supply wheel trolley with required room supplies for shift.
• Replace supplies in the rooms such as stationary folder, guest supplies, compendium, hotel brochures and information regarding hotel services and facilities.
• Remove furniture, curtains and other fixtures, which require repair, replacement, spotting, waxing or cleaning.
• Ensure par level of linen is monitored daily.
• Collect required stock supplies for shift.
• Support Room Attendant if needed
• Ensure all supplies and cleaning equipment are in good working condition and stored in proper locations.
• Ensure that guest requests for additional linen are delivered promptly.
• Return any lost and found items to the Laundry Supervisor and complete required forms.
• Report equipment failure, damage to furnishings or missing items to Supervisor.
• Care for all details, the style and the overall appearance of all areas.
• Apply, use and maintain equipment with very best care and is responsible for it.
• Provide turn down service according to service standard, including re stock of minibar.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Kenntnisse

English fluency

Hotel experience

Ausbildung

High school diploma

Tools

MS Office

PMS/POS systems

Jobbeschreibung

Six Senses Crans Montana offers a Housekeeping Porter role focused on maintaining the luxury guest experience. You will assist the Room Attendant team, manage luggage and linen, restock supplies, and ensure impeccable room presentation in line with brand standards.

The position requires at least 2 years in a similar hotel environment, fluent English, and a hospitality mindset aligned with Six Senses. EU passport or Swiss work authorization is required where applicable.