Logistics Operations Coordinator (m/f/d)

Confidential; Basel; Vor Ort; CHF 85.000 - 110.000; Vollzeit

Benefits dieser Stelle

Flexible working hours

Performance-related remuneration

Open international team

Zusammenfassung

PSA BDP, a PSA Group company, Basel, Switzerland, is seeking a Logistics Operations Coordinator to own shipments from order placement through delivery and invoicing, ensuring a seamless customer experience.

You will coordinate end-to-end logistics, plan transport orders, and act as the main contact for customers, carriers, and offices, while driving continuous improvement and strict regulatory compliance. Fluent German and English are required.

Qualifikationen

• 3+ years in international logistics operations or similar.
• Knowledge of Incoterms, customs procedures, and trade compliance.
• DG awareness (dangerous goods).

Aufgaben

• Coordinate end-to-end logistics shipments.
• Plan, book, and monitor transport orders with proactive tracking.
• Serve as main contact for customers, carriers, overseas offices, and customs partners.
• Build customer relationships with proactive shipment updates.
• Coordinate with internal operations and external service providers.
• Monitor shipment performance and implement corrective actions.
• Resolve operational challenges and customer complaints through root cause analysis.
• Ensure compliance with customer requirements, procedures, quality standards and regulations.
• Prepare shipment-related documentation and support invoicing.
• Identify opportunities to optimize workflows and drive continuous improvement.
• Maintain accurate operational data and support reporting.

Kenntnisse

German language

English language

Attention to detail

Customer service

Problem solving

Tools

Excel

TMS

ERP systems

Digital logistics platforms

Jobbeschreibung

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide. We are a team that celebrates our unique diversity and close-knit community atmosphere.

Our core values begin at the very top and span the broad reach of our global community. We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

As a Logistics Operations Coordinator, you will take ownership of logistics shipments from order placement through to final delivery and invoicing, ensuring a seamless customer experience throughout the entire transport process.

In this role, you will:

• Coordinate and manage end-to-end logistics shipments, ensuring timely and efficient execution.
• Plan, book, and monitor transport orders, including proactive tracking and tracing of shipments.
• Act as the main point of contact for customers, carriers, overseas offices, customs partners, and internal stakeholders.
• Build strong customer relationships by providing proactive shipment updates and responding to operational enquiries.
• Coordinate closely with internal operations teams and external service providers to ensure smooth and efficient logistics processes.
• Monitor shipment performance, identify potential issues, and implement corrective actions to meet agreed service levels and KPIs.
• Resolve operational challenges and customer complaints through effective problem-solving and root cause analysis.
• Ensure compliance with customer requirements, company procedures, quality standards, and applicable regulations.
• Prepare shipment-related documentation and support accurate invoicing and financial completion of shipments.
• Identify opportunities to optimize workflows, improve operational efficiency, and contribute to continuous improvement initiatives.
• Maintain accurate operational data and support reporting activities to ensure high-quality service delivery.

Your profile:

• Minimum of 3 years of experience in international logistics operations, freight forwarding, or supply chain coordination.
• Good understanding of Incoterms®, customs procedures, trade compliance requirements, and dangerous goods (DG) awareness.
• Fluent in German and English, both written and spoken.
• Proficiency in Microsoft Office, particularly Excel, and experience working with Transport Management Systems (TMS), ERP solutions, and digital logistics platforms.
• Proven experience managing end-to-end transport operations across international logistics networks.
• Strong customer service orientation with the ability to build effective relationships with customers, carriers, and internal stakeholders.
• High level of accuracy, accountability, and attention to detail, with a commitment to continuous improvement and operational excellence.

There are many good reasons to join us:

An open working atmosphere in an international team, lots of creative freedom, flexible working hours, attractive and performance-related remuneration.

Personal references in the job advertisement are gender-neutral.

If you have any questions, please contact our HR department at [e-mail]