Lead, Ticketing Inventory & Onsite Operations

Fédération Internationale de Football Association; Zürich; Vor Ort; CHF 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Health and fitness

Home office

Language courses

Continuous learning

Pension

Relocation assistance

Sustainability

Vacation

Volunteering

Zusammenfassung

FIFA in Zurich is seeking a Team Lead Ticketing Inventory Management & Operations to guide a dedicated team responsible for ticket inventory, seating maps, and onsite delivery at major events.

You will drive process improvements, collaborate with international ticketing teams, and oversee onsite operations across FIFA tournaments worldwide, ensuring accuracy, compliance, and optimal revenue.

Qualifikationen

• Bachelor's degree or equivalent qualification.
• Minimum 5 years of experience in ticketing operations, including onsite delivery at major international sporting events.
• Proven leadership experience with the ability to coach, motivate, and develop diverse, high-performing teams.
• Strong expertise in ticket inventory and quota management, seating map configuration, and ticket flow management.
• Experience managing event staff, contractors, volunteers, and external providers in a live event environment.
• Strong operational mindset with excellent planning, organizational, problem-solving, and decision-making skills.
• Fluent in English; additional French and/or Spanish language skills are a strong advantage.
• Proficient in MS Office applications, particularly Excel, PowerPoint, and Word.

Aufgaben

• Lead, mentor, and develop a team responsible for ticket inventory management, seating map configuration, and ticketing operations.
• Oversee the creation, maintenance, and optimization of ticket inventories, quotas, category structures, seating maps, and ticket flow configurations within the ticketing system.
• Manage seat allocation and seat assignment processes, ensuring accuracy, compliance, and timely delivery.
• Plan and deliver onsite ticketing operations at FIFA events, including ticketing infrastructure and electronic access control solutions.
• Lead and coordinate onsite ticketing teams, including managers, supervisors, volunteers, and external service providers.
• Develop, implement, and continuously enhance operational policies, procedures, and governance frameworks.
• Collaborate closely with internal stakeholders and FIFA ticketing teams in host countries to ensure consistent and efficient delivery.
• Conduct venue inspections, stadium readiness assessments, and seat validation activities to maintain inventory accuracy and operational excellence.
• Identify and drive opportunities to improve operational efficiency, enhance service quality, and maximize revenue potential.
• Support the planning and successful delivery of ticketing operations across FIFA tournaments and events worldwide.

Kenntnisse

Leadership

Ticketing operations

Onsite delivery

Stakeholder management

Microsoft Excel

MS Office

Fluent English

French/Spanish (advantage)

Travel willingness

Ausbildung

Bachelor's degree

Tools

Microsoft Excel

PowerPoint

Word

Jobbeschreibung

FIFA in Zurich is seeking a Team Lead Ticketing Inventory Management & Operations to guide a dedicated team responsible for ticket inventory, seating maps, and onsite delivery at major events.

You will drive process improvements, collaborate with international ticketing teams, and oversee onsite operations across FIFA tournaments worldwide, ensuring accuracy, compliance, and optimal revenue.