EU IT Service Lead – Hybrid, Cross‑Site Support

KLK OLEO Surfactants

Hedingen

On-site

CHF 65,000 - 90,000

Full time

3 days ago

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Benefits offered by this job

Flexible working hours

Home office options

Job summary

KLK Kolb seeks an IT Support Specialist to deliver first- and second-level helpdesk assistance across Switzerland and EU sites. You will install and relocate devices, manage user accounts, and ensure endpoint security and standard configurations.

Join an international team, coordinate with KLK Group IT, and contribute to GMP-compliant operations while advancing IT projects and documentation.

Qualifications

Completed IT apprenticeship (e.g. Informatiker/in EFZ, ICT-Fachmann/-frau EFZ) or comparable qualification.
2–3 years of experience in first- and/or second-level IT support, ideally in an industrial or production environment.
Solid knowledge of Windows clients, Active Directory, Microsoft 365, endpoint management (Intune), ticketing systems and IT hardware, plus basic networking (LAN/VLAN/Wi-Fi).
Advantage: knowledge of telephony/PABX, server and backup environments, ITIL; GMP-regulated environment experience is a plus.
Very good command of German and English; Dutch is a plus.

Responsibilities

Managing the IT hotline (first-level support) via telephone, on-site and remote channels.
Coordinate with KLK Group IT to standardize and harmonise support processes.
Assist with server maintenance and data backup in coordination with IT Infrastructure Specialist.
Set up, install and relocate PCs, laptops and phones and manage user accounts.
Ensure endpoint configuration, security and patch management across devices.
Create technical documentation and participate in IT projects.
Support GMP compliance, change control and related audits.