Junior Key Account Manager (a) 100%

Elos Medtech AB; Hölstein; On-site; CHF 70,000 - 100,000; Full time

Job summary

Elos Medtech in Switzerland is seeking a Junior Key Account Manager to nurture selected customer relationships and drive growth. Based in Hölstein, you will coordinate inquiries, quotations, and NPI-related commercial aspects, ensuring timely deliveries in collaboration with Supply Chain and Quality.

You’ll work in a structured, customer-focused role, using Excel and SAP to manage margins, forecasts, and performance data, while building long-term partnerships with German- and English-speaking

Qualifications

• Commercial or technical qualification and initial experience in Customer Service, Key Account Management, Sales Support or Order Management
• Good technical understanding and ability to learn products, processes and customer requirements
• Outgoing, customer-focused with ability to build long-term relationships
• Strong Excel skills and comfort with numbers, margins and forecasts; familiarity with ERP systems (SAP)
• Self-driven, structured and solution-oriented, able to manage complex customer requirements
• Fluent in German and English; strong negotiation, service and quality sense

Responsibilities

• Manage and develop relationships with selected key customers, acting as main contact and identifying new business opportunities
• Coordinate customer inquiries, quotations and commercial aspects of NPI projects, including costs, invoicing and forecasts
• End-to-end management of customer orders, ensuring reliable deliveries and resolving quality issues with Supply Chain and Quality
• Oversee customer agreements, pricing and product margins; support negotiations and contribute to S&OP
• Monitor KPIs (sales, forecasts, OTIF, non-conformities) and report to Business Unit lead
• Prepare and lead customer business reviews discussing performance, forecasts, quality and future opportunities

Job description

Elos Medtech is one of the world’s leading development and manufacturing partners for companies in the medical technology sector. With sites in Switzerland, Sweden, Denmark, Germany, China, and the United States, we specialise in the production of implants, instruments, and components for medical technologies.

We are looking for individuals who share our values — passion, trust, and results — so we can grow together and achieve even greater success. If you are ready to give your best and join an environment that values collaboration and commitment.

For our site in Hölstein (BL), we are looking for a

Junior Key Account Manager (a) 100%

What We Are Looking For

• Manage and develop relationships with selected key customers, acting as their main point of contact and identifying new business opportunities
• Coordinate customer inquiries, quotations and commercial aspects of New Product Introduction (NPI) projects, including costs, invoicing and forecasts
• Manage customer orders end to end, ensuring reliable deliveries and resolving quality-related issues in close collaboration with Supply Chain and Quality
• Oversee customer agreements, pricing and product margins, support negotiations and contribute to Sales & Operations Planning (S&OP)
• Monitor key performance indicators, including sales, forecasts, delivery performance (OTIF) and non-conformities (NC), and provide regular reporting to the Business Unit lead
• Prepare and lead customer business reviews, discussing performance, forecasts, quality and future business opportunities

What makes you a great fit :

• You have a commercial or technical qualification and initial experience in Customer Service, Key Account Management, Sales Support or Order Management, ideally in manufacturing
• You have a good technical understanding and quickly familiarize yourself with products, processes and customer requirements
• You are outgoing, customer-focused and confident in building professional, long-term customer relationships
• You have strong Excel skills, enjoy working with numbers, margins and forecasts, and are familiar with ERP systems, ideally SAP
• You work independently, in a structured and solution-oriented manner, keeping an overview even when managing complex customer requirements
• You are fluent in German and English, communicate clearly and bring a natural sense for negotiation, service and quality

Why you’ll love working with us:

• You work directly with some of the world’s leading orthopaedic medical device companies
• You are part of an international customer team spanning Switzerland and the US from day one
• You gain valuable experience in a regulated medical device environment – a strong asset for your future career
• You collaborate closely with the Global Sales Director, gaining visibility into strategic customer relationships and business decisions
• You take ownership of your customers and projects, with the opportunity to contribute ideas and make a real impact
• You grow professionally in an international environment with diverse responsibilities and room to develop