Junior Key Account Manager (a) 100%

Elos Medtech; Basel; Hybrid; CHF 70,000 - 90,000; Full time

Job summary

Elos Medtech in Switzerland seeks a Junior Key Account Manager (100%) to manage and grow strategic customer relationships, coordinate inquiries and NPI projects, and ensure reliable deliveries.

You will work with Supply Chain and Quality, oversee pricing and margins, contribute to S&OP, and report KPIs to the Business Unit lead. Fluency in German and English, plus solid Excel and SAP experience, are required. This role offers international exposure and a pathway to deeper customer leadership.

Qualifications

• You have strong Excel skills and enjoy working with numbers, margins and forecasts.
• You are outgoing, customer-focused and confident in building professional, long-term customer relationships.
• You bring strong negotiation skills and a sense for quality in customer interactions.

Responsibilities

• Manage and develop relationships with selected key customers, acting as their main point of contact and identifying new business opportunities.
• Coordinate customer inquiries, quotations and commercial aspects of New Product Introduction (NPI) projects, including costs, invoicing and forecasts.
• Manage customer orders end to end, ensuring reliable deliveries and resolving quality-related issues in close collaboration with Supply Chain and Quality.
• Oversee customer agreements, pricing and product margins, support negotiations and contribute to Sales & Operations Planning (S&OP).
• Monitor key performance indicators, including sales, forecasts, delivery performance (OTIF) and non-conformities (NC), and provide regular reporting to the Business Unit lead.
• Prepare and lead customer business reviews, discussing performance, forecasts, quality and future business opportunities.

Skills

Excel

Customer focus

Negotiation

Tools

SAP

ERP systems

Job description

Elos Medtech is one of the world’s leading development and manufacturing partners for companies in the medical technology sector. With sites in Switzerland, Sweden, Denmark, Germany, China, and the United States, we specialize in the production of implants, instruments, and components for medical technologies.

We are looking for individuals who share our values — passion, trust, and results — so we can grow together and achieve even greater success. If you are ready to give your best and join an environment that values collaboration and commitment, we look forward to receiving your application.

For our site in Hölstein (BL), we are looking for a

Junior Key Account Manager (a) 100%

What we are looking for:

• Manage and develop relationships with selected key customers, acting as their main point of contact and identifying new business opportunities
• Coordinate customer inquiries, quotations and commercial aspects of New Product Introduction (NPI) projects, including costs, invoicing and forecasts
• Manage customer orders end to end, ensuring reliable deliveries and resolving quality-related issues in close collaboration with Supply Chain and Quality
• Oversee customer agreements, pricing and product margins, support negotiations and contribute to Sales & Operations Planning (S&OP)
• Monitor key performance indicators, including sales, forecasts, delivery performance (OTIF) and non-conformities (NC), and provide regular reporting to the Business Unit lead
• Prepare and lead customer business reviews, discussing performance, forecasts, quality and future business opportunities

What makes you a great fit :

• You have a commercial or technical qualification and initial experience in Customer Service, Key Account Management, Sales Support or Order Management, ideally in manufacturing
• You have a good technical understanding and quickly familiarize yourself with products, processes and customer requirements
• You are outgoing, customer-focused and confident in building professional, long-term customer relationships
• You have strong Excel skills, enjoy working with numbers, margins and forecasts, and are familiar with ERP systems, ideally SAP
• You work independently, in a structured and solution-oriented manner, keeping an overview even when managing complex customer requirements
• You are fluent in German and English, communicate clearly and bring a natural sense for negotiation, service and quality

Why you’ll love working with us:

• You work directly with some of the world's leading orthopaedic medical device companies
• You are part of an international customer team spanning Switzerland and the US from day one
• You gain valuable experience in a regulated medical device environment – a strong asset for your future career
• You collaborate closely with the Global Sales Director, gaining visibility into strategic customer relationships and business decisions
• You take ownership of your customers and projects, with the opportunity to contribute ideas and make a real impact
• You grow professionally in an international environment with diverse responsibilities and room to develop