IT Support Engineer

Teceze; Zürich; Vor Ort; CHF 70.000 - 90.000; Vollzeit

Zusammenfassung

Teceze in Zürich seeks an Onsite Deployment Engineer to support end-user device deployment and coordinate with the onsite team and stakeholders.

You will unpack, prepare, and build Thin Client devices, perform inventory verification, deploy at end-user workstations, replace legacy hardware, and securely wipe data using Blancco.

You will update asset records in CMDB/ISAC, handle onsite logistics, packaging, reporting, and ensure safety procedures and professional communication.

Qualifikationen

• Onsite deployment experience and knowledge of end-user device setup.
• Familiarity with asset/inventory processes and CMDB.
• Ability to coordinate with onsite teams and project stakeholders.

Aufgaben

• Report to site at scheduled time and complete access formalities.
• Unpack, prepare, and build Thin Client devices for deployment.
• Perform inventory verification of new and legacy IT equipment.
• Validate end-user information during desk-side visits.
• Deploy and install Thin Client devices at end-user workstations.
• Disconnect and replace legacy hardware with new devices.
• Securely wipe legacy devices using Blancco software.
• Update asset records in CMDB/ISAC and inventory systems.
• Move IT equipment between locations and assist with onsite logistics.
• Prepare legacy devices for collection and labeling.
• Coordinate with onsite lead and remote support to resolve issues.
• Report damaged or missing equipment and escalate as needed.
• Submit daily deployment status and activity reports.

Kenntnisse

Onsite coordination

Deployment planning

Inventory management

Data wiping

CMDB records

Stakeholder comms

Logistics support

Blancco software

Tools

Blancco software

Jobbeschreibung

The onsite engineer will be responsible for supporting the end-user device deployment project while coordinating with the onsite team and project stakeholders throughout the activity.

The engineer will be required to:

• Report to the site at the scheduled reporting time and complete all required site access formalities.
• Unpack, prepare, and build Thin Client devices for deployment.
• Perform inventory verification of new and legacy IT equipment.
• Validate end-user information during desk-side visits as part of the deployment process.
• Deploy and install Thin Client devices at end-user workstations.
• Disconnect, decommission, and replace existing legacy hardware with new devices where required.
• Perform secure data wiping of legacy devices using the approved Blancco software in accordance with customer instructions.
• Update inventory and asset records accurately in the customer's asset management system (CMDB/ISAC), as instructed.
• Move IT equipment between designated locations and assist with onsite logistics activities.
• Dispose of packaging materials in accordance with site and building management guidelines.
• Capture deployment status, report completed activities, and communicate any outstanding issues during shift handover.
• Prepare legacy devices for collection, including packing and labeling where applicable.
• Coordinate with the onsite lead and remote support team to resolve any deployment-related issues.
• Report damaged, missing, or non-functional equipment immediately.
• Submit daily deployment status and activity reports as required.
• Arrive onsite at the scheduled reporting time.
• Follow all customer site safety, security, and access procedures.
• Maintain professional communication with end users and project stakeholders.
• Complete all deployment activities in accordance with customer standards.
• Accurately update asset and inventory records.
• Maintain a clean and organized work area throughout the activity.
• Ensure all assigned tasks are completed before leaving the site.
• Immediately escalation any technical, logistical, or site-related issues to the project coordinator.