IT Support Engineer

EngineersOfAI; Zürich; Híbrido; CHF 90.000 - 120.000; Jornada completa

Descripción de la vacante

Anthropic in Zürich is seeking an IT Support Engineer to keep our workplace running smoothly across macOS, ChromeOS, iOS, Android, and core SaaS platforms. You’ll triage, diagnose, and resolve issues with a service mindset while partnering with IT Engineering and Security.

You’ll own hands-on device support, contribute to automation, write runbooks, and participate in an on-call rotation. This role emphasizes autonomy, clear communication, and scalable processes as Anthropic grows.

Formación

• Experience supporting macOS and enterprise apps.
• Strong written and verbal communication.
• Ability to write internal runbooks and guides.
• Interest in automation and process improvement.

Responsabilidades

• Triage and resolve issues across hardware, software, networking, and accounts, mostly through our ticketing system, plus Slack and in-person
• Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
• Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
• Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
• Handle escalations that need cross-team coordination
• Join an on-call rotation for urgent issues outside business hours
• Provide hands-on support for user technology, AV systems, conference rooms, and printers
• Communicate clearly with users at every technical level
• Write and maintain internal documentation, including runbooks, how-to guides, and knowledge base articles
• Spot patterns in support requests, surface recurring issues, and flag opportunities to automate
• Help streamline onboarding and other high-volume operations as we scale
• Contribute to automation efforts
• Maintain and improve device management, identity, and access systems

Conocimientos

MacOS

Troubleshooting

SaaS platforms

Communication

Documentation

Automation

On-call

Herramientas

Google Workspace

Slack

GitHub

Atlassian

Descripción del empleo

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

The IT Operations team keeps Anthropic running. We want every employee to do their best work without friction. We're hiring an IT Support Engineer who pairs strong technical skills with a service mindset and good judgment. Anthropic is growing fast, and IT needs to keep pace. That means onboarding at scale, automating repetitive work (including with Claude), and improving the day-to-day employee experience. You'll handle support across our mostly macOS environment and help with the operational work that lets us scale. You'll work closely with IT Engineering and Security, with room to grow into more technical infrastructure work over time. This isn't a scripted support role. You'll have real ownership, use your judgment to improve our processes, and grow with the team as we scale.

Key responsibilities

• Triage and resolve issues across hardware, software, networking, and accounts, mostly through our ticketing system, plus Slack and in-person
• Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
• Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
• Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
• Handle escalations that need cross-team coordination
• Join an on-call rotation for urgent issues outside business hours
• Provide hands-on support for user technology, AV systems, conference rooms, and printers
• Communicate clearly with users at every technical level
• Write and maintain internal documentation, including runbooks, how-to guides, and knowledge base articles
• Spot patterns in support requests, surface recurring issues, and flag opportunities to automate
• Help streamline onboarding and other high-volume operations as we scale
• Contribute to automation efforts
• Maintain and improve device management, identity, and access systems