IT Operations & Enablement Lead

Boost inc; Pugerna; On-site; CHF 90,000 - 120,000; Full time

Job summary

Boost inc is seeking an IT Operations Specialist (100%) to be the central point of contact for our Digital Workplace Ecosystem. You will resolve day-to-day tool issues, deploy equipment, onboard users, and ensure our global software stack is used to its full potential.

You will be the Go-To Tech Resolver, guide new hires through IT setup, drive rollouts for VMS/MDM/ cybersecurity, and manage hardware inventory across six countries, with occasional travel to Zurich.

Qualifications

• 3–5 years of hands-on IT support experience.
• Experience in IT service desk or systems administration.
• Experience with MSP or fast-paced tech environment.
• Fluent English; Italian and/or German a plus.

Responsibilities

• The Go-To Tech Resolver: be the primary contact for day-to-day software and hardware issues, fixing user problems fast so everyone can work without frustration.
• The Onboarding & Tool Educator: guide new hires through IT setup and run hands-on enablement for internal tools (VMS, Hubspot, MDM, GWS, Slack, Gemini).
• The Hands-On Rollout Driver: lead practical deployments for key initiatives like VMS integrations, Cybersecurity protocols, MDM setups, and new tool rollouts across devices.
• The Equipment & Workplace Engine: manage hardware inventory, laptop provisioning, and device configurations for smooth ready-to-use tech.
• The Stack Administrator (Bye-bye Shadow IT): keep active tools organized, track software licenses, bring unauthorized apps into official processes, and liaise with IT suppliers.
• The Process Standardization Lead: follow IT guidelines and translate them into clear guides for our expanding international team across 6 countries.

Skills

IT support

Tooling familiarity

People skills

Vendor management

English fluency

Tools

VMS platforms

MDM tools

CRM systems

SaaS apps

Security setups

Job description

Boost inc is seeking an IT Operations Specialist (100%) to be the central point of contact for our Digital Workplace Ecosystem. You will resolve day-to-day tool issues, deploy equipment, onboard users, and ensure our global software stack is used to its full potential.

You will be the Go-To Tech Resolver, guide new hires through IT setup, drive rollouts for VMS/MDM/ cybersecurity, and manage hardware inventory across six countries, with occasional travel to Zurich.