Intern ICH Customer Success

IATA Consulting; Genf; Hybrid; CHF 20,000 - 31,000; Part time

Job summary

IATA is seeking an organized intern to join the Clearing House Customer Success team for 6–11 months. You will support onboarding, training, and adoption efforts, helping members realize value and engagement.

Reporting to the ICH Senior Customer Success Manager, you will collaborate with Sales and Marketing, participate in onboarding activities, and help define processes for specific markets, contributing to a diverse, aviation-focused environment.

Qualifications

• University degree, business school or engineering (within one year of graduation).
• Enthusiast about aviation sector.
• Understanding of technology, EDI, XML, ERP integration a plus.
• Basic knowledge of accounting and financial processes.
• Good communication skills and Excel knowledge.
• Excellent English language skills.

Responsibilities

• Contribute to customer success and product adoption, helping customers to realize measurable value while supporting revenue and volume growth.
• Support onboarding, training, testing and change-management activities to accelerate adoption and ensure successful implementation.
• Help in coordinating new process definition for specific markets

Skills

Communication skills

Excel knowledge

English skills

Team player

Problem solving

Cultural awareness

Aviation interest

Technology understanding

Listening skills

Education

University degree

Tools

EDI

XML

ERP integration

Job description

Employment Type:Internship
Contract Duration:6 months extendable to 11 months

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to makeaviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do:ONE IATA- We collaborate across teams,TRUSTED -We do the right thing,INNOVATIVE -We make tomorrow better,INCLUSIVE -We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining

Lookingfor a highly organized and collaborative Intern, IATA Clearing House Customer Success,contributing to existing member activities growth. This role is in supporting existingcustomer engagement plans.
Reportingto the ICH Senior Customer Success Manager, you will work closely with the ICHand the SIS “Simplified Invoicing and Settlement” Teams. You may also interactwith Sales and Marketing Teams.
ICHis the oldest IATA financial system processing over USD65b worth oftransactions yearly and generating over USD16m revenues.

What your day would be like

• Contribute to customer success and product adoption, helping customers to realize measurable value while supporting revenue and volume growth.
• Support onboarding, training, testing and change-management activities to accelerate adoption and ensure successful implementation.
• Help in coordinating new process definition for specific markets

We would love to see you if

Experience & Qualifications

University degree, businessschool or engineering (withinone year of graduation)

Enthusiast about aviationsector

Understanding of technology,EDI, XML, ERP integration a plus

Basic knowledge of accountingand financial processes

Good communication skills andExcel knowledge

Collaboration & Leadership

Customer focus mindset.

Problem solving enthusiast

Cultural awareness dealing withdifferent parts of the world and culture

Listening capacity,understanding customer needs.

Team player

Excellent English languageskills, knowledge of other languages would be an advantage.

Travel Required: N

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/ We are looking forward tohearing from you!