Institutional Services Associate

Interactive Brokers; Zug; Hybrid; CHF 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid working model

Discretionary stock grant

Gym contribution

Medical Insurance Allowance

Lunch provided

Above statutory annual leave

Job summary

Interactive Brokers is seeking a multilingual client services liaison to support professional clients across banks, hedge funds, and brokers. The role emphasizes a seamless onboarding experience and long-term relationships, with primary responsibilities in resolving queries via phone, ticket, and live chat.

The candidate should be fluent in German, English, and an additional major European language, with 1–2 years of client-facing experience in global finance and a relevant economics/finance

Qualifications

• Fluency in German, English, and an additional major European language is required; more languages are a plus.
• 1–2 years of client-facing experience at a global financial institution preferred.
• Bachelor’s degree in Economics, Banking, or Finance; or a related apprenticeship with relevant experience.
• Strong knowledge of listed equities, options, futures, and/or FX.
• Experience in international settlements or clearing is a plus.
• Analytical, problem-solving mindset with interest in technology and financial markets.

Responsibilities

• Provide service to IBKR’s professional clients, including banks, hedge funds, and introducing brokers.
• Build and maintain long-term client relationships with a seamless onboarding experience.
• Troubleshoot and resolve technical, account, and trade-related queries via phone, ticket, and live chat.

Skills

Languages (German, English, French)

Client-facing experience

Analytical problem solving

Financial markets knowledge

Education

Bachelor’s in Economics/Finance

Job description

About The Company

Interactive Brokers Group, Inc. (NASDAQ: IBKR), a member of the S&P 500, is a global financial services company headquartered in Greenwich, Connecticut, with offices in over 15 countries. Through its affiliates, Interactive Brokers provides automated trade execution and custody of securities, commodities, foreign exchange, and prediction markets on over 170 markets in numerous countries and currencies.

For more than four decades, Interactive Brokers has focused on technology, automation, and innovation to provide clients worldwide with a sophisticated, unified platform to manage their investment portfolios. We serve individual investors, hedge funds, proprietary trading groups, financial advisors, and introducing brokers.

Our culture is driven by problem-solving, efficiency, and continuous improvement. We look for individuals who are intellectually curious, collaborative, and motivated to contribute to technology that helps simplify and enhance access to global financial markets. Interactive Brokers has consistently been recognized as a top broker by respected industry sources including Barron’s, Investopedia, Stockbrokers.com, and others.

Job Description & Responsibilities

As a liaison to Interactive Brokers' professional clients, the candidate will provide unparalleled service to IBKR's existing and prospective clients, including banks, hedge funds, financial advisors, and introducing brokers. We aim to build and maintain long-term client relationships while providing a seamless onboarding experience as we continue expanding our global product and service offerings. You are required to be proficient in French, German, and English, and a fourth language would be beneficial.

Responsibilities Include, But Are Not Limited To

• Troubleshoot and resolve technical, account, and trade-related queries via telephone, ticket, and live chat.
• Escalate high-level issues to relevant stakeholders and make suggestions for process improvement.
• Other ad hoc projects and duties, including client training, general market research and development, etc.

Qualification & Skills

• Fluency in German, English, and an additional major European language is required; any further languages are a plus.
• At least one to two years of experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a firm grasp of the core competencies will also be considered).
• Bachelor’s degree in Economics, Banking, or Finance, or a commercial banking apprenticeship with relevant experience.
• Strong knowledge of listed equities, options, futures, and/or FX.
• Prior experience in international settlements or clearing operations is a plus.
• Analytical problem-solver with a passion for technology and financial markets.

Benefits

• Career support and development
• Salary commensurate with experience
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Quarterly Gym contribution
• Medical Insurance Allowance*
• Hybrid working model*
• Above statutory annual leave, increasing with service
• Daily company-paid lunch and healthy snack options throughout the day (when working from the office)
• Corporate events
• on successful completion of the probation period