Application Services Group – Associate

Interactive Brokers; Zug; Hybrid; CHF 42,000 - 65,000; Full time

Benefits offered by this job

Career development

Bonus scheme

Stock grant

Gym contribution

Medical insurance

Hybrid working

Above statutory leave

Lunch provided

Corporate events

Job summary

Interactive Brokers Group, Inc. is seeking an Application Support Agent to join the New Accounts Team in Dublin. The role focuses on onboarding new clients across Europe, ensuring regulatory compliance and delivering excellent service while maintaining efficiency in account setups.

The ideal candidate is tech-savvy, multilingual, and eager to grow within a global fintech company with a strong technology focus.

Qualifications

• Commercial apprenticeship or equivalent experience.
• Fluent English with advanced French and German language skills.
• Strong communication and ability to work independently.
• Proficient with PC and internet-based tools.
• Interest in financial markets or client operations is a plus.

Responsibilities

• Provide customer support to clients via phone, ticketing system, and live chat through account opening.
• Validate documentation for new account openings under European regulations.
• Communicate with clients, sales reps and internal teams.
• Collaborate with cross-functional teams to troubleshoot onboarding issues.
• Perform AML and KYC checks by cross-referencing databases.
• Ensure onboarding steps comply with internal policies and regulatory standards.
• Maintain a professional, client-focused attitude in all communications.

Skills

English fluency

French language skills

German language skills

Strong communication

Independent worker

PC proficient

Education

Commercial apprenticeship or equivalent experience

Job description

Application Support Group Agent – New Accounts Team (French/German speaking)

Interactive Brokers Group, Inc. (NASDAQ: IBKR), a member of the S&P 500, is a global financial services company headquartered in Greenwich, Connecticut, with offices in over 15 countries. Through its affiliates, Interactive Brokers provides automated trade execution and custody of securities, commodities, foreign exchange, and prediction markets on over 170 markets in numerous countries and currencies.

For more than four decades, Interactive Brokers has focused on technology, automation, and innovation to provide clients worldwide with a sophisticated, unified platform to manage their investment portfolios. We serve individual investors, hedge funds, proprietary trading groups, financial advisors, and introducing brokers.

Our culture is driven by problem-solving, efficiency, and continuous improvement. We look for individuals who are intellectually curious, collaborative, and motivated to contribute to technology that helps simplify and enhance access to global financial markets. Interactive Brokers has consistently been recognized as a top broker by respected industry sources including Barron’s, Investopedia, Stockbrokers.com, and others.

Position Overview

Interactive Brokers Group has been consistently at the forefront of trading innovation, starting with the invention of the first floor-based handheld computer in 1983. We pride ourselves on being primarily a technology company and challenging the status quo. We push boundaries to offer our clients the best trading platform with the most sophisticated features at the lowest cost. Software development is the lifeblood of our firm, and it shows in our stellar brokerage platform. Interactive Brokers is regularly recognized as a leader in the financial services industry.

We are seeking a motivated and detail-oriented Application Support Agent to join our New Accounts Team in Dublin. In this client-facing role, you will support the onboarding process for new clients across Europe, ensuring regulatory compliance, delivering excellent service, and helping maintain the efficiency of our account setup procedures.

This is an ideal opportunity for someone who is tech-savvy, multilingual, and looking to grow within a global fintech organization.

Key Responsibilities

• Provide customer support to institutional and retail clients via phone, ticketing system, and live chat, assisting them throughout the account opening process.
• Validate documentation related to new account openings under European regulations.
• Communicate with clients, sales representatives, and internal departments.
• Collaborate with cross-functional teams to troubleshoot account setup and verification issues.
• Perform AML and KYC checks by cross-referencing internal and external databases.
• Ensure all onboarding steps comply with internal policies and regulatory standards.
• Maintain a professional and client-focused attitude in all communications.

Qualifications & Skills

• Commercial apprenticeship or equivalent experience, such as customer service or help desk.
• Fluency in English with advanced French and German language skills.
• Strong communication skills and ability to work independently.
• Proficient in PC usage and internet-based tools.
• Self-confident, organized, and capable of multitasking.
• Interest in financial markets, regulation, or client operations is a plus.

Benefits

• Career support and development
• Salary commensurate with experience
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Quarterly Gym contribution
• Medical Insurance Allowance*
• Hybrid working model*
• Above statutory annual leave, increasing with service
• Daily company-paid lunch and healthy snack options throughout the day (when working from the office)
• Corporate events
• on successful completion of the probation period