Hybrid Global Client Services Associate – Multilingual

Interactive Brokers; Zug; Hybrid; CHF 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid working model

Discretionary stock grant

Gym contribution

Medical Insurance Allowance

Lunch provided

Above statutory annual leave

Job summary

Interactive Brokers is seeking a multilingual client services liaison to support professional clients across banks, hedge funds, and brokers. The role emphasizes a seamless onboarding experience and long-term relationships, with primary responsibilities in resolving queries via phone, ticket, and live chat.

The candidate should be fluent in German, English, and an additional major European language, with 1–2 years of client-facing experience in global finance and a relevant economics/finance

Qualifications

• Fluency in German, English, and an additional major European language is required; more languages are a plus.
• 1–2 years of client-facing experience at a global financial institution preferred.
• Bachelor’s degree in Economics, Banking, or Finance; or a related apprenticeship with relevant experience.
• Strong knowledge of listed equities, options, futures, and/or FX.
• Experience in international settlements or clearing is a plus.
• Analytical, problem-solving mindset with interest in technology and financial markets.

Responsibilities

• Provide service to IBKR’s professional clients, including banks, hedge funds, and introducing brokers.
• Build and maintain long-term client relationships with a seamless onboarding experience.
• Troubleshoot and resolve technical, account, and trade-related queries via phone, ticket, and live chat.

Skills

Languages (German, English, French)

Client-facing experience

Analytical problem solving

Financial markets knowledge

Education

Bachelor’s in Economics/Finance

Job description

Interactive Brokers is seeking a multilingual client services liaison to support professional clients across banks, hedge funds, and brokers. The role emphasizes a seamless onboarding experience and long-term relationships, with primary responsibilities in resolving queries via phone, ticket, and live chat.

The candidate should be fluent in German, English, and an additional major European language, with 1–2 years of client-facing experience in global finance and a relevant economics/finance