Ingénieur TIC Applications Métier 80 - 100 % (h/f/d)

Jobup; Bonaduz; On-site; CHF 90,000 - 120,000; Full time

Benefits offered by this job

Green Sense: staff restaurant

Sports & Fun

Advisory services for life situations

Training and development opportunities

Informal working environment

Compensation time over holidays

Pension fund with three options

Job summary

Hamilton AG is seeking an ICT Engineer Business Application (80-100%) to ensure stable operation of applications with a focus on the ServiceNow platform. You will manage incident, problem, and change management, and perform 3rd-level troubleshooting for complex faults.

The role requires several years of experience in application operations, strong knowledge of incident/problem/change management, and ServiceNow CSA certification or willingness to obtain.

Qualifications

• Several years of experience in application operations.
• Strong knowledge in incident, problem, and change management.
• ServiceNow CSA certification or willingness to obtain.

Responsibilities

• Ensure stable operation of applications with a focus on the ServiceNow platform.
• Manage incident, problem, and change management in the ServiceNow environment.
• Perform 3rd-level troubleshooting for complex faults.
• Monitor the platform (monitoring, performance, availability).
• Plan and execute releases and system upgrades.
• Ensure compliance with SLAs and service quality.
• Participate in ICT projects with a focus on integration and operational handover.
• Document operational processes and system states.

Skills

Incident management

Problem management

Change management

ServiceNow platform knowledge

Platform monitoring

Education

IT specialist EFZ/HF/FH training or comparable qualifications

Tools

ServiceNow

CSA Certification

Job description

Join Hamilton as an ICT Engineer Business Application (80-100%). Enjoy staff discounts for many leisure activities!

Tasks

• Ensure stable operation of applications focusing on ServiceNow platform.
• Manage Incident, Problem, and Change within ServiceNow.
• Conduct 3rd-level troubleshooting for complex issues.

Skills

• IT degree or similar qualifications with several years of experience.
• Strong knowledge in Incident, Problem, and Change Management.
• ServiceNow Certified System Administrator or willingness to obtain.

Staff discounts for many leisure activities and services

ICT Engineer Business Application 80-100 % (m/f/d)

True to the vision "We drive innovation to improve people’s lives," the Hamilton companies have been delivering solutions for the healthcare sector since 1950. We are an innovative pioneer in ventilators, automated pipetting and storage of samples, as well as the development of process sensors.

As part of the Business Unit Shared Services (SHS) of Hamilton AG, this area takes on central tasks for the Hamilton companies. Teams in HR, ICT, Corporate Communication, Facilities, and Finance ensure that processes run smoothly and employees worldwide are optimally supported.

What you can achieve:

• Ensuring stable operation of applications with a focus on the ServiceNow platform
• Responsibility for incident, problem, and change management in the ServiceNow environment
• Performing 3rd-level troubleshooting for complex faults
• Monitoring the platform (monitoring, performance, availability)
• Planning and executing releases and system upgrades
• Ensuring compliance with SLAs and service quality
• Participation in ICT projects with a focus on integration and operational handover
• Continuous development of the platform
• Documentation of operational processes and system states

What you bring with you:

• Training as an IT specialist EFZ/HF/FH or comparable qualifications
• Several years of experience in application operations
• Very good knowledge in incident, problem, and change management
• Understanding of integrations and platform architectures
• ServiceNow Certified System Administrator (CSA) or willingness to obtain these certificates
• Experience in project management is an advantage
• Very good German and good English skills, at least B2 level

Learn more about career opportunities at Hamilton at jobs.hamilton.ch.

Do you share our values and feel at home in a collegial and down-to-earth environment? At Hamilton, we offer not only a motivating working environment but also various leisure activities and contemporary working conditions. Our informal culture promotes open communication and a pleasant atmosphere. Become part of a team where your skills are valued and space is created for innovative ideas. Interested?

What We Offer

• Green Sense: The healthy and sustainable staff restaurant
• Sports & Fun - see what surprises lie in store
• Advisory services provided by external partners for various life situations
• Diverse opportunities for further training and development
• An informal working environment
• Compensation time for bridging days between Christmas and New Year
• A dedicated pension fund with the possibility to choose from three options

I live out my artistic, romantic side in music and my serious side at work.