Head of Field Operations & Deployments

Loki; Zürich; On-site; CHF 180,000 - 280,000; Full time

Benefits offered by this job

Ownership of deployments

Global expansion exposure

Leadership partnership

Flat hierarchy

Impactful responsibilities

Job summary

Loki Robotics in Zürich, Switzerland, is hiring a Head of Operations to own end-to-end deployment operations for field-ready robots. ASAP start and on-site work are required as we scale globally.

You will lead deployment logistics, SOPs, and training while building an efficient operations organization to deliver reliable robotic services. English communication is essential for cross-border collaboration.

Qualifications

• 5+ years in operations, field deployment, implementation or a comparable role combining management and execution-heavy tasks.
• Built an operations function at an early-stage company from the ground up, without a support structure already in place for you to consume.
• Deployed physical products at customer sites: hardware, robotics, automation or industrial equipment.

Responsibilities

• Own deployment implementation: site assessments, customer kick-offs, onsite supervision, staff training, performance assessment and all customer communication along the way.
• Run logistics for every deployment: fulfillment, shipping, import/export, compliance and coordination with the customer’s receiving side.
• Build and run the operations organization: SOPs, scheduling, allocating operator bandwidth across deployments, testing and internal data collection, among others.
• Work with our testing engineers on release, performance and quality assurance testing: reporting procedures, schedules and the bandwidth to execute them.
• Relay what customers and field operations tell you back to product, GTM and R&D.
• Find operations bottlenecks and remove them, through new processes, hires, or organizational changes.
• Hire, onboard and lead the operations team: define roles, onboarding, incentives, internal assessments and KPIs
• Train partner operators and distributors in deployment operations as we expand.

Skills

Leadership

Operations management

Strategy & planning

Hands-on

English fluency

Job description

Loki Robotics in Zürich, Switzerland, is hiring a Head of Operations to own end-to-end deployment operations for field-ready robots. ASAP start and on-site work are required as we scale globally.

You will lead deployment logistics, SOPs, and training while building an efficient operations organization to deliver reliable robotic services. English communication is essential for cross-border collaboration.