Head Concierge & Luxury Guest Experience Leader

The Park Gstaad, A Four Seasons Hotel; Verwaltungsregion Oberland; Presencial; CHF 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Employee meals

Monthly Recognition Program

Global career growth

Employee Travel Program

Descripción de la vacante

The Park Gstaad, A Four Seasons Hotel, in Switzerland, seeks a Chief Concierge to lead the Concierge and Guest Services operation, delivering personalized service and destination expertise. Reporting to the Director of Rooms, you will oversee all Concierge services and inspire a team to uphold the Four Seasons luxury standards from the opening phase.

With at least five years in luxury concierge leadership, a hospitality degree, and fluency in English plus German or French, you will build

Formación

• Minimum 5 years of leadership experience in Concierge operations.
• Degree or Diploma in Hospitality Management, Hotel Management, Tourism, or related field preferred.
• Proven ability to lead teams and deliver exceptional luxury guest experiences.
• Strong knowledge of luxury travel expectations and destination-driven guest experiences.
• Fluent English and German and/or French; additional languages advantageous.

Responsabilidades

• Lead, develop, and inspire the Concierge and Guest Services Team to deliver exceptional guest experiences.
• Oversee all concierge operations including guest itineraries, activity bookings, restaurant reservations, transportation arrangements, and special requests.
• Provide expert destination knowledge and personalized recommendations that enhance each guest's stay.
• Coordinate VIP arrivals, owner stays, long-stay guests, and special celebrations.
• Build and maintain strong relationships with restaurants, guides, transportation providers, luxury retailers, and local tourism partners.
• Ensure seamless collaboration with Front Office, Housekeeping, Spa, Food & Beverage, and other departments.
• Drive guest recognition, responsiveness, service recovery, and continuous improvement initiatives.
• Support budgeting, forecasting, and operational planning activities.
• Recruit, train, coach, and develop team members in line with Four Seasons standards and culture.
• Support hotel opening activities, seasonal readiness initiatives, and guest experience enhancement projects.

Conocimientos

Leadership experience

Communication skills

Problem solving

Destination knowledge

Educación

Hospitality management degree

Descripción del empleo

The Park Gstaad, A Four Seasons Hotel, in Switzerland, seeks a Chief Concierge to lead the Concierge and Guest Services operation, delivering personalized service and destination expertise. Reporting to the Director of Rooms, you will oversee all Concierge services and inspire a team to uphold the Four Seasons luxury standards from the opening phase.

With at least five years in luxury concierge leadership, a hospitality degree, and fluency in English plus German or French, you will build