Chief Concierge

Four Seasons Hotels and Resorts; Gstaad; On-site; CHF 140,000 - 210,000; Full time

Benefits offered by this job

Competitive salary

Employee meals

Uniform laundry service

Monthly Employee Recognition Program

Global career growth opportunities

Employee Travel Program

Job summary

The Park Gstaad, a Four Seasons Hotel, is seeking a Chief Concierge to lead the Concierge and Guest Services operation, delivering exceptional guest experiences through personalized service, destination expertise, and flawless execution.

Reporting to the Director of Rooms, you will oversee all Concierge services while inspiring your team to create memorable moments that reflect the legendary service standards of Four Seasons.

Qualifications

• Minimum 5 years of leadership experience in Concierge operations within a luxury hotel, resort, or comparable luxury hospitality environment.
• Degree or Diploma in Hospitality Management, Hotel Management, Tourism, or a related field preferred.
• Proven ability to lead teams and deliver exceptional luxury guest experiences.
• Strong knowledge of luxury travel expectations and destination-driven guest experiences.
• Excellent communication, relationship-building, and problem-solving skills.
• Fluent English and German and/or French required. Additional languages are advantageous.

Responsibilities

• Lead, develop, and inspire the Concierge and Guest Services Team to deliver exceptional guest experiences.
• Oversee all concierge operations including guest itineraries, activity bookings, restaurant reservations, transportation arrangements, and special requests.
• Provide expert destination knowledge and personalized recommendations that enhance each guest’s stay.
• Coordinate VIP arrivals, owner stays, long-stay guests, and special celebrations.
• Build and maintain strong relationships with restaurants, guides, transportation providers, luxury retailers, and local tourism partners.
• Ensure seamless collaboration with Front Office, Housekeeping, Spa, Food & Beverage, and other operational departments.
• Drive guest recognition, responsiveness, service recovery, and continuous improvement initiatives.
• Support budgeting, forecasting, and operational planning activities.
• Recruit, train, coach, and develop team members in line with Four Seasons standards and culture.
• Support hotel opening activities, seasonal readiness initiatives, and guest experience enhancement projects.

Skills

Leadership

Communication

Problem-solving

Education

Hospitality Management Degree

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the role

As Chief Concierge at The Park Gstaad, A Four Seasons Hotel, you will lead the Concierge and Guest Services operation, delivering exceptional guest experiences through personalized service, destination expertise, and flawless execution.

Reporting to the Director of Rooms, you will oversee all Concierge services while inspiring your team to create memorable moments that reflect the legendary service standards of Four Seasons. From curating bespoke itineraries and exclusive experiences to building strong local partnerships, you will play a key role in positioning The Park Gstaad as a leading luxury alpine resort.

With a planned start date in February/ March 2027 , this is an exciting opportunity to be part of the opening journey of a Four Seasons hotel and help shape the guest experience from the very beginning.

What you will do

• Lead, develop, and inspire the Concierge and Guest Services Team to deliver exceptional guest experiences.

• Oversee all concierge operations including guest itineraries, activity bookings, restaurant reservations, transportation arrangements, and special requests.

• Provide expert destination knowledge and personalized recommendations that enhance each guest’s stay.

• Coordinate VIP arrivals, owner stays, long-stay guests, and special celebrations.

• Build and maintain strong relationships with restaurants, guides, transportation providers, luxury retailers, and local tourism partners.

• Ensure seamless collaboration with Front Office, Housekeeping, Spa, Food & Beverage, and other operational departments.

• Drive guest recognition, responsiveness, service recovery, and continuous improvement initiatives.

• Support budgeting, forecasting, and operational planning activities.

• Recruit, train, coach, and develop team members in line with Four Seasons standards and culture.

• Support hotel opening activities, seasonal readiness initiatives, and guest experience enhancement projects.

What you bring

• Minimum 5 years of leadership experience in Concierge operations within a luxury hotel, resort, or comparable luxury hospitality environment.

• Degree or Diploma in Hospitality Management, Hotel Management, Tourism, or a related field preferred.

• Proven ability to lead teams and deliver exceptional luxury guest experiences.

• Strong knowledge of luxury travel expectations and destination-driven guest experiences.

• Excellent communication, relationship-building, and problem-solving skills.

• Fluent English and German and/or French required. Additional languages are advantageous.

• Les Clefs d’Or membership or equivalent professional recognition is advantageous.

• In accordance with Swiss employment regulations, only candidates holding Swiss or EU/EFTA citizenship, or a valid Swiss work authorization, can be considered for this position.

What we offer

• Competitive salary and comprehensive benefits.

• Employee meals and uniform laundry service.

• Monthly Employee Recognition Program.

• Global career growth opportunities through Task Forces and Transfers.

• Employee Travel Program after 6 months.

Schedule & Hours

• Full-time position with flexibility for evenings, weekends, and holidays per seasonality.

• Seasonal operation with primary opening periods from June to September and December to March.