Head Concierge Lead: Craft Unforgettable Luxury Guest Experiences

Four Seasons Hotels Limited; Bern; On-site; CHF 130,000 - 180,000; Full time

Benefits offered by this job

Employee meals

Uniform laundry service

Monthly recognition program

Global career growth opportunities

Employee travel program

Job summary

The Park Gstaad, A Four Seasons Hotel, is seeking a Chief Concierge to lead the Concierge and Guest Services operation, delivering exceptional guest experiences through personalized service, destination expertise, and flawless execution.

Reporting to the Director of Rooms, you will oversee all Concierge services while inspiring your team to create memorable moments reflecting The Park Gstaad's legendary service standards.

Qualifications

• Minimum 5 years of leadership experience in Concierge operations within a luxury hotel, resort, or comparable setting.
• Degree or Diploma in Hospitality Management, Hotel Management, Tourism, or related field preferred.

Responsibilities

• Lead, develop, and inspire the Concierge and Guest Services Team to deliver exceptional guest experiences.
• Oversee all concierge operations including guest itineraries, activity bookings, restaurant reservations, transportation arrangements, and special requests.
• Provide expert destination knowledge and personalized recommendations that enhance each guest's stay.
• Coordinate VIP arrivals, owner stays, long-stay guests, and special celebrations.
• Build and maintain strong relationships with restaurants, guides, transportation providers, luxury retailers, and local tourism partners.
• Ensure seamless collaboration with Front Office, Housekeeping, Spa, Food & Beverage, and other operational departments.
• Drive guest recognition, responsiveness, service recovery, and continuous improvement initiatives.
• Support budgeting, forecasting, and operational planning activities.Recruit, train, coach, and develop team members in line with Four Seasons standards and culture.
• Support hotel opening activities, seasonal readiness initiatives, and guest experience enhancement projects.

Skills

Leadership

Communication

Problem solving

Education

Hospitality management degree

Job description

The Park Gstaad, A Four Seasons Hotel, is seeking a Chief Concierge to lead the Concierge and Guest Services operation, delivering exceptional guest experiences through personalized service, destination expertise, and flawless execution.

Reporting to the Director of Rooms, you will oversee all Concierge services while inspiring your team to create memorable moments reflecting The Park Gstaad's legendary service standards.