Guest Experience & Studio Operations Lead

Velocity Switzerland; Zürich; Vor Ort; CHF 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Health Benefits

Unlimited Classes

Personal and Professional development

Zusammenfassung

Velocity Switzerland, a boutique fitness studio with Enge, West and Zug locations, is seeking a Front Desk Manager to run operations, enhance guest experiences, drive sales and engage the local community.

You will lead a friendly team, manage front desk duties, class setup, retail, and events while upholding Velocity’s high service standards. No prior fitness industry experience is required, but passion for fitness and hospitality is essential.

Qualifikationen

• Fluent English and German required.
• Passion for fitness and hospitality.
• Highly organized with strong multi-tasking skills.
• Excellent phone and email etiquette.
• Ability to work flexible hours.
• Valid Swiss work permit or residence.

Aufgaben

• Lead and coordinate the studio’s Customer Service.
• Manage Front Desk: greet customers, check in, provide towels & shoes, etc.
• Set up studio for class, including lights, music, Veloboard tech and booking system.
• Create and maintain a motivated, personable team.
• Supervise the studio’s retail operations.
• Pro-actively solve day-to-day studio management issues.
• Willingness to perform manual tasks like washing towels and cleaning bikes/floors.

Kenntnisse

Fluent English

Fluent German

Customer service

Attention to detail

Organized

Flexible hours

Swiss work permit

Jobbeschreibung

Velocity Switzerland, a boutique fitness studio with Enge, West and Zug locations, is seeking a Front Desk Manager to run operations, enhance guest experiences, drive sales and engage the local community.

You will lead a friendly team, manage front desk duties, class setup, retail, and events while upholding Velocity’s high service standards. No prior fitness industry experience is required, but passion for fitness and hospitality is essential.