Guest Experience & Sales Advisor

On; Graubünden; Vor Ort; CHF 42.000 - 56.000; Vollzeit

Zusammenfassung

On is seeking a Store Advisor in Switzerland to provide exceptional customer service and drive sales in our retail store. You will guide customers, manage stock, execute visual merchandising, and contribute to store success.

Join us to grow your career and help shape our retail environment. You will greet customers, respond to inquiries, offer product knowledge, maintain stock and cleanliness, and support team initiatives to enhance the shopping experience.

Qualifikationen

• 1+ years of relevant experience in retail or customer service.
• Background in premium, luxury or sports/outlet environment is a plus.
• Ability to engage customers, understand needs and provide solutions.
• Excellent communication and teamwork skills.

Aufgaben

• Greet customers warmly and assist them in finding products that meet their needs.
• Respond to customer inquiries and resolve issues effectively, ensuring a positive shopping experience.
• Offer product knowledge and recommendations to enhance customer satisfaction.
• Maintain a solid understanding of the products and services offered in the store.
• Share relevant product information with customers to assist them in making informed purchasing decisions.
• Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed.
• Help maintain a clean, organized, and safe work environment, adhering to Health & Safety standards.
• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow.
• Work closely with other team members to ensure a seamless customer experience.
• Participate in team meetings and training sessions to stay updated on store policies and procedures.
• Support colleagues by sharing knowledge and assisting with tasks as needed.
• Provide constructive feedback to store leadership on customer preferences, product performance, and operational processes.
• Contribute ideas for in-store events, community engagement, and other activities to boost customer interaction and store presence.
• Uphold the company’s values and brand philosophy in all interactions, both with customers and colleagues.

Kenntnisse

English fluency

German (conversational)

Jobbeschreibung

On is seeking a Store Advisor in Switzerland to provide exceptional customer service and drive sales in our retail store. You will guide customers, manage stock, execute visual merchandising, and contribute to store success.

Join us to grow your career and help shape our retail environment. You will greet customers, respond to inquiries, offer product knowledge, maintain stock and cleanliness, and support team initiatives to enhance the shopping experience.