Store Advisor, Landquart Fashion Outlet (6-Month Fixed-Term Contract)

On; Graubünden; Vor Ort; CHF 42.000 - 56.000; Vollzeit

Zusammenfassung

On is seeking a Store Advisor in Switzerland to provide exceptional customer service and drive sales in our retail store. You will guide customers, manage stock, execute visual merchandising, and contribute to store success.

Join us to grow your career and help shape our retail environment. You will greet customers, respond to inquiries, offer product knowledge, maintain stock and cleanliness, and support team initiatives to enhance the shopping experience.

Qualifikationen

• 1+ years of relevant experience in retail or customer service.
• Background in premium, luxury or sports/outlet environment is a plus.
• Ability to engage customers, understand needs and provide solutions.
• Excellent communication and teamwork skills.

Aufgaben

• Greet customers warmly and assist them in finding products that meet their needs.
• Respond to customer inquiries and resolve issues effectively, ensuring a positive shopping experience.
• Offer product knowledge and recommendations to enhance customer satisfaction.
• Maintain a solid understanding of the products and services offered in the store.
• Share relevant product information with customers to assist them in making informed purchasing decisions.
• Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed.
• Help maintain a clean, organized, and safe work environment, adhering to Health & Safety standards.
• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow.
• Work closely with other team members to ensure a seamless customer experience.
• Participate in team meetings and training sessions to stay updated on store policies and procedures.
• Support colleagues by sharing knowledge and assisting with tasks as needed.
• Provide constructive feedback to store leadership on customer preferences, product performance, and operational processes.
• Contribute ideas for in-store events, community engagement, and other activities to boost customer interaction and store presence.
• Uphold the company’s values and brand philosophy in all interactions, both with customers and colleagues.

Kenntnisse

English fluency

German (conversational)

Jobbeschreibung

In short

In this role, you will be a key player in providing exceptional customer service and driving sales performance in our retail store. As a Store Advisor, you will leverage your expertise to enhance the customer experience. Your responsibilities will include guiding customers through their shopping journey, maintaining optimal stock levels, executing visual merchandising plans, and contributing to the overall success of the store. Join us to make a significant impact, grow your career, and help shape the future of our retail environment.

Your mission

• Greet customers warmly and assist them in finding products that meet their needs.


• Respond to customer inquiries and resolve issues effectively, ensuring a positive shopping experience.


• Offer product knowledge and recommendations to enhance customer satisfaction.


• Maintain a solid understanding of the products and services offered in the store.


• Share relevant product information with customers to assist them in making informed purchasing decisions.


• Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed.


• Help maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards.


• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow.


• Work closely with other team members to ensure a seamless customer experience.


• Participate in team meetings and training sessions to stay updated on store policies and procedures.


• Support colleagues by sharing knowledge and assisting with tasks as needed.


• Provide constructive feedback to store leadership on customer preferences, product performance, and operational processes.


• Contribute ideas for in-store events, community engagement, and other activities to boost customer interaction and store presence.


• Uphold the company’s values and brand philosophy in all interactions, both with customers and colleagues.

Embrace Company Values

The Team Spirit: Foster a collaborative and positive team environment.

The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.

The Explorer Spirit: Embrace new ideas and initiatives to drive store success.

The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.

Your story

• You have 1+ years of relevant experience in retail or customer service, with background in premium, luxury or sports and outlet environment being a plus.


• You have an understanding of customer service excellence, with the ability to engage customers, address their needs, and provide effective solutions.


• You possess organizational skills and attention to detail


• Excellent communication skills and the ability to provide constructive feedback to improve store processes and customer service levels.


• Ability to work weekends, evenings and holidays as needed.


• You are fluent in English and have a conversational level of German.

What We Offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.