Global Technical Support Engineer — Travel & Training

United Machining; Losone; On-site; CHF 65,000 - 90,000; Full time

Job summary

United Machining in Losone, Switzerland, seeks a technically minded professional to provide 2nd level technical support to our international sales and service network and to customers worldwide. You will analyse issues, reproduce on machines when possible, and define clear action plans to resolve them.

We value a strong analytical mindset, customer focus, and excellent communication with internal and external stakeholders.

Qualifications

• 2+ years of experience in technical support, field service or troubleshooting.
• Technical education in mechanics, electronics, automation or similar.
• Strong analytical mindset and structured problem-solving skills.
• Customer-oriented, proactive, and able to communicate clearly with internal and external stakeholders.
• Fluent in Italian; English at least B2 level.

Responsibilities

• Provide 2nd level technical support to international sales and service network and to customers worldwide.
• Analyse technical issues, reproduce issues on machines when possible and define clear action plans.
• Ensure accurate and regular updates of claims through the ticketing tool.
• Coordinate with internal departments for complex technical investigations and follow-up on actions.
• Occasionally travel worldwide up to ~10% to support customer visits and on-site training.

Skills

Italian fluency

English proficiency (B2+)

Analytical mindset

Customer-oriented

Clear communication

Education

Technical education in mechanics, electronics, automation or similar

Job description

United Machining in Losone, Switzerland, seeks a technically minded professional to provide 2nd level technical support to our international sales and service network and to customers worldwide. You will analyse issues, reproduce on machines when possible, and define clear action plans to resolve them.

We value a strong analytical mindset, customer focus, and excellent communication with internal and external stakeholders.