Technical Support Engineer – 2nd Level

United Machining; Losone; On-site; CHF 65,000 - 90,000; Full time

Job summary

United Machining in Losone, Switzerland, seeks a technically minded professional to provide 2nd level technical support to our international sales and service network and to customers worldwide. You will analyse issues, reproduce on machines when possible, and define clear action plans to resolve them.

We value a strong analytical mindset, customer focus, and excellent communication with internal and external stakeholders.

Qualifications

• 2+ years of experience in technical support, field service or troubleshooting.
• Technical education in mechanics, electronics, automation or similar.
• Strong analytical mindset and structured problem-solving skills.
• Customer-oriented, proactive, and able to communicate clearly with internal and external stakeholders.
• Fluent in Italian; English at least B2 level.

Responsibilities

• Provide 2nd level technical support to international sales and service network and to customers worldwide.
• Analyse technical issues, reproduce issues on machines when possible and define clear action plans.
• Ensure accurate and regular updates of claims through the ticketing tool.
• Coordinate with internal departments for complex technical investigations and follow-up on actions.
• Occasionally travel worldwide up to ~10% to support customer visits and on-site training.

Skills

Italian fluency

English proficiency (B2+)

Analytical mindset

Customer-oriented

Clear communication

Education

Technical education in mechanics, electronics, automation or similar

Job description

Your tasks

• Provide 2nd level technical support to international sales and service network, as well as to customers worldwide.
• Analyse technical issues and customer claims, reproduce issues on machines when possible and define clear action plans.
• Ensure accurate and regular updates of claims through the ticketing tool.
• Coordinate with internal departments for complex technical investigations and follow-up on agreed actions.
• Occasionally travel worldwide, up to approximately 10%, to support customer visits, including briefing, debriefing, troubleshooting and technical training on site.

Your profile

• Technical education in mechanics, electronics, automation or a similar field.
• At least 2 years of experience in technical support, field service or troubleshooting.
• Strong analytical mindset and structured problem-solving approach.
• Customer-oriented, proactive and able to communicate clearly with internal and external stakeholders.
• Fluent in Italian. English level B2 or higher.

About Us

AGIE CHARMILLES, inventor of EDM (Electrical Discharge Machining), is known as a premium brand and innovation leader in wire, die-sinking, and hole-drilling EDM. Its automation-ready solutions are used in mold making and the production of high-end components, offering Swiss precision, reliability, and performance.

UNITED MACHINING is one of the world's leading providers of complete solutions for precision components and tools manufacturers and the mold-making industry. The portfolio includes milling, EDM, laser texturing, laser micromachining, and additive manufacturing machines. Additionally, the division offers spindles, automation, tooling, and digitalized solutions backed by unrivaled customer services and support.

UNITED MACHINING includes the brands AGIE CHARMILLES, CHARMILLES, MIKRON MILL, LIECHTI, STEP TEC and SYSTEM 3R.

UNITED MACHINING is headquartered in Biel, Switzerland, and currently has over 3'000 employees on over 50 sites worldwide.

Your contact

Giulia Mollar

HR Business Partner

Location

Agie Charmilles SA
Via Zandone 1
6616
Losone
Svizzera