Global Product Support Engineer 80 – 100% (f/m/d)

Hitachi, Ltd.; Wettingen; Hybrid; CHF 90,000 - 130,000; Full time

Job summary

Hitachi, Ltd. seeks a highly skilled R&D Engineer to join our Global Product Support Team for the Grid Components portfolio, helping to develop innovative product solutions that meet industry standards and internal processes.

You will collaborate with R&D centers, Product Management, Quality, and Supply Chain in a global matrix organization. You will maintain supplier and parts quality, create technical documentation, and support changes across the product lifecycle, including factory audits

Qualifications

• Degree in Mechanical or Electrical Engineering.
• Experience working in a matrix organization with cross-functional stakeholders.
• Fluency in English; basic German or willingness to learn.

Responsibilities

• Elaborate innovative product solutions following standards, design rules, guidelines, and internal processes.
• Lead and/or contribute to R&D and GPS projects, including process implementation and continuous process improvement initiatives.
• Collaborate with global R&D and GPS teams, and Product Management, Supply Chain Management, Quality and Operations in a global matrix organization.
• Support the investigation and resolution of technical and quality-related issues.
• Perform internal factory audits worldwide.
• Ensure the quality of suppliers, production locations, and components.
• Create, maintain, and release technical documentation, including schematic designs, calculations, drawings, parts lists, configurators, and work instructions.
• Maintain product master data in PLM (Windchill) and ERP (SAP) systems.
• Support change management activities throughout the product lifecycle.

Skills

CAD Creo/AutoCAD

Windchill

SAP

Project management

Teamwork

English

Education

Mechanical or Electrical Eng degree

Tools

Creo/AutoCAD

Windchill

SAP

Job description

The opportunity

We are seeking a highly skilled R&D Engineer to join our team. In this role, you will contribute to our Global Product Support Team for our global Grid Components portfolio, and contribute to our future reliable and sustainable power grid. Your technical expertise will be crucial in elaborating innovative product solutions, ensuring they adhere to industry standards, design rules, and internal processes. You will also play a central role in maintaining the quality of suppliers and parts, collaborating closely with various departments within Hitachi Energy, including R&D Centers, Product Management, Quality, Supply Chain Management, Operations, and Sales.

How you’ll make an impact

• Elaborate innovative product solutions following standards, design rules, guidelines, and internal processes
• Lead and/or contribute to R&D and GPS projects, including process implementation and continuous process improvement initiatives
• Collaborate with global R&D and GPS teams, as well as Product Management, Supply Chain Management, Quality and Operations in a global matrix organization
• Support the investigation and resolution of technical and quality-related issues
• Perform internal factory audits worldwide
• Ensure the quality of suppliers, production locations, and components
• Create, maintain, and release technical documentation, including schematic designs, calculations, drawings, parts lists, configurators, and work instructions
• Maintain product master data in PLM (Windchill) and ERP (SAP) systems
• Support change management activities throughout the product lifecycle

Your background

• Degree in Mechanical Engineering, Electrical Engineering, or a related, with first experience working in a matrix organization and collaborating with cross-functional stakeholders
• Proficiency in CAD (Creo, AutoCAD), PLM (Windchill), and/or SAP systems
• Strong teamwork skills with the ability to work independently.
• Project management experience isaplus
• Openness to new challenges and a keen interest in learning and professional development
• Excellent analytical and communication skills
• Willingness to travel globally (up to 20%) for factory audits and collaboration across production sites
• Fluency in English; basic German skills are preferred, or a willingness to learn German

More about us

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well‑being, we build a workplace where personal and organizational success grow together.