Global Partner Support Specialist

IDEX Corporation; Murten; Hybrid; CHF 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Varied role with impact

Innovative, international work env.

Flat hierarchies and fast decisions

Flexible work arrangements

Career development opportunities

Motivated team

Zusammenfassung

WinCan is seeking a Support Specialist for the Partner Success Team to empower our international sales partners with timely, solution-focused support and resources. The role emphasizes coordinating with internal teams and ensuring a smooth onboarding experience for new partners.

You’ll work in a hybrid/remote setup across Europe, collaborating with global teams to deliver training, materials, and improved partner programs while maintaining high data quality across systems.

Qualifikationen

• Business or technical training or a comparable qualification.
• Experience in sales support, customer success, partner management, or inside sales, ideally in the IT industry.
• Affinity for technical topics and the ability to communicate technical concepts clearly.
• Strong service and customer focus.
• Ability to work independently, in a structured and reliable manner.
• Excellent communication skills in German and English; additional languages (French, Spanish) are a plus.
• Proficiency with CRM, ERP, or collaboration systems.
• Experience with SaaS, cloud, or IT solutions is a plus.
• Enjoyment of working with international partners and teams.

Aufgaben

• Serve as the first point of contact for general and technical inquiries from our international sales partners.
• Ensure professional, timely, and solution-oriented communication.
• Coordinate and follow up on partner-related issues in close collaboration with internal teams and specialists.
• Support our partners with sales-related activities and administrative processes.
• Assist with the planning, organization, and execution of partner-related initiatives and events.
• Support onboarding of new partners and ensure a smooth transition.
• Coordinate training sessions, workshops, and organizational measures.
• Provide up-to-date sales, marketing, and training materials.
• Continuously develop our partner programs.
• Maintain partner data, documentation, and feedback records.
• Ensure high data quality and transparency within relevant systems.

Kenntnisse

Sales support

Customer success

Partner management

Inside sales

IT industry knowledge

German & English communication

CRM proficiency

ERP proficiency

Ausbildung

Business or technical training

Tools

CRM

ERP

Collaboration tools

Jobbeschreibung

WinCan is seeking a Support Specialist for the Partner Success Team to empower our international sales partners with timely, solution-focused support and resources. The role emphasizes coordinating with internal teams and ensuring a smooth onboarding experience for new partners.

You’ll work in a hybrid/remote setup across Europe, collaborating with global teams to deliver training, materials, and improved partner programs while maintaining high data quality across systems.