Global Lead, Soft Services & Workplace Experience

F. Hoffmann-La Roche AG; Basel; Vor Ort; CHF 140.000 - 190.000; Vollzeit

Zusammenfassung

Roche in Basel seeks a senior leader to define and drive global soft services, workplace experience, and site hospitality across the Sites Network. You will serve as an enterprise SME, setting outcome-based SLAs, playbooks, and standard scopes of work, while partnering with Global Procurement and Operations to align standards across owned and leased assets.

You will lead globally distributed teams, coach senior leaders, and translate complex facility concepts into actionable strategies within a

Qualifikationen

• MSc or higher in Facility Management, Business Administration or related field.
• 8+ years in global Facility Management leadership, incl. 5+ years in FM soft services/workplace strategies.
• Proven ability to define SLAs, SOW modules, and vendor eval criteria in IFM contracts.

Aufgaben

• Establish, govern, and refine enterprise-wide soft service specs, SLAs, and playbooks for site adoption.
• Lead globally distributed teams and coach leaders to deliver high-quality end-user experiences.

Kenntnisse

Global FM leadership

Strategic planning

Stakeholder engagement

SLA frameworks

Ausbildung

MSc or higher in Facility Management

Business Administration or related field

Tools

FM technologies

Jobbeschreibung

Roche in Basel seeks a senior leader to define and drive global soft services, workplace experience, and site hospitality across the Sites Network. You will serve as an enterprise SME, setting outcome-based SLAs, playbooks, and standard scopes of work, while partnering with Global Procurement and Operations to align standards across owned and leased assets.

You will lead globally distributed teams, coach senior leaders, and translate complex facility concepts into actionable strategies within a