Global Lead, Soft Services & Experiences

F. Hoffmann-La Roche AG; Basel; Vor Ort; CHF 140.000 - 190.000; Vollzeit

Zusammenfassung

Roche in Basel seeks a senior leader to define and drive global soft services, workplace experience, and site hospitality across the Sites Network. You will serve as an enterprise SME, setting outcome-based SLAs, playbooks, and standard scopes of work, while partnering with Global Procurement and Operations to align standards across owned and leased assets.

You will lead globally distributed teams, coach senior leaders, and translate complex facility concepts into actionable strategies within a

Qualifikationen

• MSc or higher in Facility Management, Business Administration or related field.
• 8+ years in global Facility Management leadership, incl. 5+ years in FM soft services/workplace strategies.
• Proven ability to define SLAs, SOW modules, and vendor eval criteria in IFM contracts.

Aufgaben

• Establish, govern, and refine enterprise-wide soft service specs, SLAs, and playbooks for site adoption.
• Lead globally distributed teams and coach leaders to deliver high-quality end-user experiences.

Kenntnisse

Global FM leadership

Strategic planning

Stakeholder engagement

SLA frameworks

Ausbildung

MSc or higher in Facility Management

Business Administration or related field

Tools

FM technologies

Jobbeschreibung

The Position

As a member of the Global Facility Management & Service team, you will be part of a dynamic group dedicated to driving strategic excellence and innovation across the organization’s global footprint. This team focuses on creating safe, sustainable, user-centric, and future-fit environments, serving as a critical partner to business growth, workforce transformation, and corporate ESG imperatives across the entire Sites Network. In this pivotal role, you will serve as a strategic leader and enterprise subject matter expert responsible for defining and driving the global soft services, workplace experience, and site hospitality strategies. Operating in a non-operational, standard-setting capacity, you will establish enterprise service specifications, outcome-based SLAs, and workplace experience playbooks to steer operational excellence, drive service performance, and ensure consistent, high-quality end-user experiences across both owned and leased property assets worldwide.

The Opportunity

Establish, govern, and continuously refine enterprise-wide soft service specifications, quality thresholds, outcome-based SLAs, standardized Scope-of-Work (SOW) modules, standard operating guidelines, and playbooks for local site and procurement adoption. Develop global workplace experience guidelines, customer-facing service standards, and align soft service standards with hybrid work models, digital workplace tools, and utilization data analytics. Partner with the Operation & Partnering team and Global Procurement during major IFM sourcing initiatives by defining technical scope requirements, evaluation criteria, and performance benchmarks. Develop and execute comprehensive communication and training plans to ensure successful adoption, execution, and sustained adherence to new global standards. Perform regular internal and external benchmarking against market best practices and embed environmental guardrails directly into soft service delivery. Actively engage with global leadership groups, subject matter expert communities, and relevant global functions, while acting as a trusted advisor to site leadership through coaching, peer reviews, and guidance. Coach high-performing teams to deliver collective value, role model leadership commitments, and present with integrity to influence senior decision-making across a matrixed, multicultural environment.

Who You Are

• University-level education (MSc, equivalent or higher) in Facility Management, Business Administration, or a related field, with recognized industry certifications considered advantageous.
• 8+ years of leadership experience in global Facility Management roles (ideally in life sciences or similarly regulated multi-site industries), including 5+ years focused on FM soft services, workplace experience strategies, non-operational standards, and outcome-based SLAs/IFM contract frameworks.
• Deep technical knowledge across the full spectrum of Facility Management, with proven success defining soft service specifications, SLA structures, and vendor evaluation criteria in global/regional IFM RFP processes.
• Demonstrated ability to lead globally distributed teams, drive significant change management initiatives, translate technical concepts into implementable strategies, and influence senior stakeholders across a matrixed enterprise.
• Strong collaborative impact with a track record of coaching senior audiences, embodying Collective Leadership and Operating Principles, and possessing a solid understanding of facility management technologies.

Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Basel.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Lets build a healthier future, together. Roche is an Equal Opportunity Employer. We believe it’s urgent to deliver medical solutions right now - even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.