Global CRM & Client Experience Leader

Le petit-fils de L.U. Chopard & Cie SA; Meyrin; Vor Ort; CHF 180.000 - 280.000; Vollzeit

Zusammenfassung

Le petit-fils de L.U. Chopard & Cie SA is seeking a Global Head of CRM to lead the transformation of its customer experience. The role focuses on establishing CRM as a strategic capability, turning data into insights, and driving client-centric processes across markets.

Reporting to the Chief Digital Officer, you will shape CRM strategy, build a strong CRM organization, and advance omnichannel client journeys to support client development and sustainable growth worldwide.

Qualifikationen

• 10+ years of senior leadership experience in CRM, customer engagement, or loyalty programs.
• Deep expertise in CRM platforms (Salesforce) and data analytics.
• Fluent in French and English; strong cross-functional leadership skills.
• Experience scaling global CRM operations across luxury or premium brands.

Aufgaben

• Define and execute the global CRM roadmap aligned with business priorities.
• Drive CRM to contribute to performance by increasing client conversion and lifetime value.
• Lead client segmentation, profiling, and personalization initiatives.
• Oversee omnichannel CRM and client experience across online and offline touchpoints.
• Lead, coach and develop the Global CRM team and govern CRM processes.

Kenntnisse

CRM leadership

Team leadership

Client analytics

Salesforce

Client segmentation

Cross-functional collaboration

French language

English language

Tools

Salesforce

CRM analytics tools

Jobbeschreibung

Le petit-fils de L.U. Chopard & Cie SA is seeking a Global Head of CRM to lead the transformation of its customer experience. The role focuses on establishing CRM as a strategic capability, turning data into insights, and driving client-centric processes across markets.

Reporting to the Chief Digital Officer, you will shape CRM strategy, build a strong CRM organization, and advance omnichannel client journeys to support client development and sustainable growth worldwide.