Global Client Insights & Data Lead

Richemont Iberia SL; Plan-les-Ouates; Vor Ort; CHF 120.000 - 165.000; Vollzeit

Zusammenfassung

Vacheron Constantin in Plan-les-Ouates, near Geneva, seeks a Client Data & Insights Manager to drive the global client engagement strategy through robust data governance and performance monitoring. You will transform client data into actionable insights to support business growth, client development and CRM excellence across markets, developing dashboards and guiding segmentation.

This international role collaborates with Regions, Marketing, Retail, Commercial and Group teams to align data

Qualifikationen

• Experience in client analytics, CRM, or data-driven environments.
• Expertise in CRM ecosystems (Salesforce a plus) and understanding of data quality principles.
• Ability to operate in a complex, international matrix organization with precision and business acumen.
• Ability to work cross-functionally and communicate complex insights effectively.
• Solution-oriented, client-centric mindset with attention to detail.
• Fluency in English and French.

Aufgaben

• Track KPIs to monitor performance across markets and support client engagement growth.
• Translate business insights into data-driven actions and dashboards for retail teams and top management.
• Maintain healthy, compliant client database and monitor data quality across markets.
• Standardize KPI frameworks and reporting methodologies.
• Collaborate with Regions, Marketing, Retail, Commercial, CS and other stakeholders to fuel business growth.
• Act as a key contact for client data topics with the Group and ensure alignment with group standards.

Kenntnisse

Client analytics

CRM systems

Data governance

Cross-functional collaboration

English & French fluency

Tools

Salesforce

Jobbeschreibung

Vacheron Constantin in Plan-les-Ouates, near Geneva, seeks a Client Data & Insights Manager to drive the global client engagement strategy through robust data governance and performance monitoring. You will transform client data into actionable insights to support business growth, client development and CRM excellence across markets, developing dashboards and guiding segmentation.

This international role collaborates with Regions, Marketing, Retail, Commercial and Group teams to align data