Global BPO & Supply Chain Excellence Leader

Johnson & Johnson MedTech; Zug; On-site; CHF 140,000 - 190,000; Full time

Job summary

Johnson & Johnson is seeking a Global BPO Deliver Performance Excellence Leader to drive operational standards and governance across the MedTech Deliver network. This global role requires steering cross-functional teams, benchmarking, and cost-to-deliver intelligence to raise service performance and efficiency.

The leader will define standards, promote Lean and Six Sigma practices, and build a high-performing, diverse team with a strong focus on regulatory compliance and customer-centric

Qualifications

• Bachelor’s degree in a related field is required.
• Master’s degree in Supply Chain, Engineering, Business or a related field is preferred.
• Lean, Six Sigma or equivalent process improvement certifications are advantageous.

Responsibilities

• Define and govern global operational standards across all distribution center sites.
• Lead global governance for Deliver Performance Excellence and ensure alignment with customer outcomes.
• Drive continuous improvement, benchmarking and data-driven decision making.
• Develop leadership capability, succession planning and a culture of inclusion and wellbeing.
• Oversee cost-to-deliver models and performance metrics across a global network.

Skills

Analytical capabilities

Stakeholder management

Executive presentation skills

Change leadership mindset

Leadership

Education

Bachelor’s degree

Master’s degree preferred

Job description

Johnson & Johnson is seeking a Global BPO Deliver Performance Excellence Leader to drive operational standards and governance across the MedTech Deliver network. This global role requires steering cross-functional teams, benchmarking, and cost-to-deliver intelligence to raise service performance and efficiency.

The leader will define standards, promote Lean and Six Sigma practices, and build a high-performing, diverse team with a strong focus on regulatory compliance and customer-centric