Global Accounts Lead, Sustainability

Barry Callebaut Manufacturing Iberica SA.; Zürich; On-site; CHF 140,000 - 190,000; Full time

Job summary

Barry Callebaut in Zürich, Switzerland, seeks a Global Accounts Lead, Sustainability, to manage strategic and operational relationships with selected Global Accounts. You will drive end-to-end sustainability programs, collaborate with cross-functional teams, and help convert conventional volumes to sustainable offerings while advancing the Forever Chocolate agenda.

The role requires a Master’s degree, 8+ years of senior experience in global customer-facing roles, and strong English

Qualifications

• Master's degree in a relevant field such as agronomy, development economics, environmental science, sustainability, or related.
• Business-focused degree in commerce, supply chain or business administration.
• 8+ years of experience in customer-facing or multi-stakeholder roles at the global level in large corporations.
• 3–5 years of experience in agribusiness and smallholder sustainability program management (ideally cocoa).
• Proven ability to manage complex briefs, timelines and multi-stakeholder environments.
• Broad understanding of cocoa and chocolate industry sustainability issues (human rights, deforestation, poverty, carbon/SBTi, traceability, regenerative agriculture).
• Strong communication skills to translate complex topics for diverse stakeholders.
• Commercial acumen to drive engagement with customers and stakeholders.
• Fluency in English; knowledge of French, German, Spanish or Portuguese is a plus.

Responsibilities

• Manage strategic and operational sustainability relationships with selected Global Accounts.
• Convert Global Accounts volumes to sustainable offerings.
• Collaborate with Head of Global Accounts Sustainability and the Global Sustainability Team to align with BC's offering and pricing strategy, enabling negotiations and contracting.
• Develop end-to-end sustainability strategies and programs addressing major cocoa and chocolate sustainability issues.
• Collaborate with Solutions Design to create customer programs from complex briefs.
• Position BC as the leader in sustainability.
• Lead as representative and subject matter expert for Forever Chocolate strategy with major customers.
• Travel globally up to 30% including origins and remote field trips.

Skills

Communication

Analytical thinking

Strategic thinking

Commercial acumen

Fluent English

Education

Master's degree

Business-focused degree

Job description

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At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world's leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role:

The Global Accounts Lead, Sustainability, is the first point of contact on all sustainability topics for selected Global Accounts. This role takes the lead for strategic and operational relationships with the sustainability teams of selected Global Accounts. This role is part of the Global Accounts Sustainability Team (which sits within the Customer Solutions Team) and reports to the Head of Global Accounts Sustainability.

This role offers an exciting opportunity to help build upon BC's customer experience ambition through the development of impact-led initiatives that make a difference on the ground and play a role in shaping the global cocoa and chocolate supply chain.

Key responsibilities include:

• Manage strategic and operational sustainability relationships with selected Global Accounts.
• Convert Global Accounts conventional volumes to sustainable.
• Work in close collaboration with the Head of Global Accounts Sustainability and the Global Sustainability Team to ensure alignment with BC's sustainability offering and pricing strategy, enabling the sign-off of customer negotiations and contracting.
• Develop end-to-end sustainability strategies and programs to jointly tackle the largest sustainability issues in Cocoa and Chocolate (human rights, forest conservation, poverty, and net zero).
• Collaborate with the Solutions Design team to develop customer programs based on complex briefs.
• Position BC as the leader in sustainability.
• Lead representative & subject matter expert for Forever Chocolate strategy/progress to some of BC's largest customers.
• Travel requirements: Availability and willingness to travel globally up to 30% of the time. Travel to origin countries including remote in-field trips.

About you:

• Master's degree in relevant fields such as agronomy, development economics, environmental science, sustainability, or related.
• Business-focused degree in relevant fields such as commerce, supply chain or business administration.
• At least 8 years' experience in customer-facing or multi-stakeholder roles at the global level in large corporations.
• At least 3-5 years of experience in agribusiness and smallholder sustainability program management (ideally cocoa).
• Experienced cross-functional professional tasked with complex briefs, challenging timelines, and ambiguous and multi-stakeholder environments.
• Broad and deep understanding of major cocoa and chocolate industry sustainability issues i.e. human rights, deforestation, poverty, carbon /SBTi, traceability, and regenerative agriculture.
• Highly skilled in communication, especially in translating complex technical topics into clear and sharp messaging to varied groups of stakeholders and levels of understanding of the topic.
• Analytical and strategic thinker, able to translate customer briefs and available data into well-thought-out customer program strategies and accompanying programs.
• Strong commercial acumen to be able to drive engagement with customers and customer key stakeholder.
• Fluent in English (written, spoken). French, German, Spanish or Portuguese is a plus.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we've experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong.#oneBC - Diverse People, Sustainable Growth.