Sales Support Gourmet

Barry Callebaut Manufacturing Iberica SA.; Zürich; Hybrid; MXN 240,000 - 360,000; Full time

Job summary

Barry Callebaut is seeking a Sales Support Gourmet to back the Gourmet commercial team across Mexico, Jamaica, the Dominican Republic and Caribbean markets, delivering operational support to accelerate growth.

You will manage Salesforce and SAP workflows, assist with quotes and contracts, coordinate samples, and support reporting, KPI tracking and customer communications in English.

Qualifications

• Customer service experience is required.
• Proficiency in SAP and Salesforce is required.
• Strong data analysis and written/verbal communication skills are required.

Responsibilities

• Provide technical documentation to customers and the commercial team through Salesforce cases and established workflows.
• Support quotation preparation, contract creation, modifications, extensions, mergers, and cancellations for the commercial team.
• Coordinate item extension requests and product setup activities to enable sales across Mexico and applicable sales organizations.
• Manage customer creation and maintenance activities in Salesforce and SAP in accordance with defined processes.
• Administer sales support requests submitted through Salesforce and ensure timely execution and follow-up.
• Coordinate national and international sample requests for Sales, Marketing, R&D, and product development activities.
• Provide training and guidance to commercial team members on Salesforce, SAP, and related sales tools.
• Support market intelligence activities, distributor sell-out reporting, territory scorecards, KPI tracking, and customer penetration analysis.
• Support forecasting activities, trend analysis, sales reporting, and lead management to identify growth opportunities.
• Maintain dashboards, reports, customer delivery requirements, export documentation, and item pack updates to support commercial operations.
• Support customer communications related to pricing, product information, lead times, and other commercial updates.

Skills

Customer service

Data analysis

English communication

Multitasking

Detail-oriented

Tools

SAP

Salesforce

Microsoft Office

Google Workspace

Job description

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future.We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide.We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the Role

The Sales Support Gourmet role supports the Gourmet commercial team by providing operational, administrative, and customer-facing support that enables excellent service delivery to internal and external customers. The position plays a key role in accelerating the Gourmet strategy, supporting business growth across Mexico, Jamaica, the Dominican Republic, and Caribbean markets, while ensuring efficient sales processes, customer management, reporting, and coordination across systems such as Salesforce and SAP.

Key Responsibilities Include

• Provide technical documentation to customers and the commercial team through Salesforce cases and established workflows.
• Support quotation preparation, contract creation, modifications, extensions, mergers, and cancellations for the commercial team.
• Coordinate item extension requests and product setup activities to enable sales across Mexico and applicable sales organizations.
• Manage customer creation and maintenance activities in Salesforce and SAP in accordance with defined processes.
• Administer sales support requests submitted through Salesforce and ensure timely execution and follow-up.
• Coordinate national and international sample requests for Sales, Marketing, R&D, and product development activities.
• Provide training and guidance to commercial team members on Salesforce, SAP, and related sales tools.
• Support market intelligence activities, distributor sell-out reporting, territory scorecards, KPI tracking, and customer penetration analysis.
• Support forecasting activities, trend analysis, sales reporting, and lead management to identify growth opportunities.
• Maintain dashboards, reports, customer delivery requirements, export documentation, and item pack updates to support commercial operations.
• Support customer communications related to pricing, product information, lead times, and other commercial updates.

About You

• Customer service experience is required.
• Proficiency in Microsoft Office, Google Workspace, SAP, and Salesforce is required.
• Strong data analysis skills with the ability to support business decision-making.
• Effective written and verbal communication skills, including the ability to communicate in English.
• Strong documentation, email communication, and organizational skills.
• Ability to manage multiple priorities and respond effectively in a fast-paced environment.
• High customer focus and the ability to build strong relationships with internal and external stakeholders.
• Experience supporting sales, commercial operations, reporting, or business administration activities is preferred.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong.

#oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.