German-Speaking Support Pro — Remote Greece

Cross Border Talents; Basel; Remote; CHF 12,000 - 14,000; Full time

Benefits offered by this job

Relocation package

Job summary

Cross Border Talents in Greece seeks a German-speaking customer support agent to assist customers by phone, email, and chat, handling product and account inquiries while coordinating with internal teams.

The role is remote within Greece, with relocation support for candidates moving to Greece. The position requires rotating shifts and good English for training and internal communication.

Qualifications

• German proficiency at C1 or C2 level
• English proficiency at B2 level or above
• Clear communication and strong problem-solving skills
• Availability to work rotating shifts
• Ability to be based in Greece by start date and work remotely from Greece

Responsibilities

• Respond to customer inquiries in German by phone, email, and chat.
• Help customers with product and service questions, orders, and account requests.
• Resolve complaints and work with internal teams when an issue needs further support.
• Record customer interactions in the CRM system and follow service and quality standards.

Job description

Cross Border Talents in Greece seeks a German-speaking customer support agent to assist customers by phone, email, and chat, handling product and account inquiries while coordinating with internal teams.

The role is remote within Greece, with relocation support for candidates moving to Greece. The position requires rotating shifts and good English for training and internal communication.