Fulfilment Operations Team Leader 100%

IKEA; Spreitenbach; On-site; CHF 100,000 - 140,000; Full time

Benefits offered by this job

28 vacation days

Paternal leave

Maternal leave

Social benefits

Staff discount 15%

Travel ticket subsidy

Free parking

LinkedIn Learning access

Staff meals CHF 4.50/3.50

Bonus payments

Job summary

IKEA in Spreitenbach, Switzerland, seeks a Fulfilment Operations Team Leader to drive in-store logistics and fulfilment processes. You will lead a team responsible for orders, shipments, and warehouse optimization to meet customer demand, ensuring high availability and smooth operations.

Ideal candidates have strong leadership, knowledge of retail fulfilment, and the ability to communicate in German and English in diverse situations.

Qualifications

• Leadership and team motivation experience required.
• Strong knowledge of retail and fulfilment operations processes and tools.
• Budgeting, costs, and KPI usage for business planning.

Responsibilities

• Lead the in-store Fulfilment Operations team to secure high goods availability and readiness.
• Motivate the team to meet daily targets and performance goals.
• Recruit, retain and develop diverse talents within the team.
• Ensure efficient and qualitative daily Fulfillment (Logistic) operations.
• Maintain a clean, safe, and organized working environment.
• Monitor KPIs and drive operational excellence.

Skills

Leadership

Team motivation

Operations knowledge

German & English

Budget & KPIs

Forklift license (advantage)

Job description

Who you are

• Previous experience in logistics or a related field, with at least two years in a leadership or coordinator role.


• Strong leadership skills, with the ability to inspire and motivate a team to achieve goals and objectives.


• Good knowledge of retail and/or fulfilment operations processes, tools and working methods.


• Knowledge of budgets, costs, and KPI's and how to use them for business planning and management.


• Ability to deal with the unknown in a constantly changing omnichannel environment.


• Ability to communicate in a clear and targeted way in German and English with different people in various situations.


• forklift license is an advantage (at least willingness to learn)

Your responsibilities

We are looking for a Fulfilment Operations Team Leader to lead our amazing In-store Fulfilment Operations (Logistic) Team. As a Fulfillment Operations Team Leader at IKEA, you will play a crucial role in ensuring the smooth and efficient operation of our fulfillment processes. You will lead a team responsible for managing orders, coordinating shipments, and optimizing warehouse operations to meet customer demands and exceed expectations. This role requires a strong leader with exceptional organizational skills and a keen eye for detail.

As Fulfilment Operations Team Leader your responsibilities will include, but are not limited to:

• Working with your team to secure the highest goods availability and operational readiness.


• Lead and motivate your team to achieve daily operational targets and performance goals.


• Assume the responsibility for identifying, recruiting, retaining, and developing the diverse talents within your team.


• Secure effective, qualitative, and efficient daily Fulfillment (Logistic) operations.


• Ensure and maintain a clean, organized and safe working environment.


• Monitor key performance indicators (KPIs) and metrics to track performance, identify areas for improvement, and drive operational excellence.

What we offer

We want our employees to be happy and healthy.

It also means saying 'thank you'!

• 28 vacation days (based on a 100% workload)


• 8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers


• Very attractive social benefits


• 15% staff discount on your purchase - in every Swiss IKEA store


• You would rather travel to work by public transport? We pay between 85% and 100% of your yearly travel ticket


• Free parking facilities


• Unlimited access to the LinkedIn learning platform


• Affordable and healthy meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes)


• Bonus payments for all employees