Front Office Coordinator 50%, based in Geneva

Banque Internationale à Luxembourg (Suisse) SA; Genf; Hybrid; CHF 55,000 - 75,000; Full time

Job summary

Banque Internationale à Luxembourg (Suisse) SA (BIL Suisse) seeks a professional receptionist to warmly welcome clients and visitors in our Geneva office. You will manage incoming calls, screen or transfer as needed, handle mail and courier tasks, and keep meeting rooms ready for client meetings.

You will also maintain office supplies, manage access badges, assist with events, and provide occasional support to different departments while upholding high standards of discretion and client service

Qualifications

• Must have receptionist experience and client-service mindset.
• Hospitality background is a strong plus.
• Strong communication skills in French and English; client-oriented.
• Proficient in IT tools (Outlook, Word, Excel) and able to learn internal systems quickly.
• Excellent organizational skills and ability to multitask; reliable and discreet.

Responsibilities

• Greet and welcome clients and visitors, ensuring a positive first impression.
• Answer, screen, and transfer incoming calls professionally.
• Handle incoming/outgoing mail, scanning, distribution, postage, and DHL shipments.
• Manage meeting rooms (reservations, preparation, coordination).
• Maintain office upkeep: supplies, beverages, fruits, stationery; ensure shared spaces are ready.

Skills

Reception experience

Client service

French & English

Organizational skills

Discretion

Team player

Education

Hospitality background

Tools

Outlook

Word

Excel

Job description

Banque Internationale à Luxembourg (Suisse) SA (BIL Suisse) is a fully owned subsidiary of Banque Internationale à Luxembourg SA (BIL), the oldest private bank in the Grand Duchy. BIL Suisse is a boutique bank providing innovative wealth solutions for internationally active entrepreneurs and families, with offices in Zurich, Geneva and Lugano. The organizational structure is designed to foster quick and agile decision‑making, with streamlined reporting channels. This empowers BIL Suisse to provide clients with cutting‑edge solutions tailored to their evolving requirements.

Your next challenge:

• Greeting and welcoming clients and visitors, ensuring a positive and professional first impression.
• Managing incoming calls: answering, screening, and transferring with professionalism and efficiency.
• Handling incoming and outgoing mail (including scanning, internal distribution, postage, and DHL shipments).
• Managing meeting rooms (reservations, preparation, coordination).
• Ensuring general office upkeep: maintaining supplies, monitoring the stock of beverages, fruits, and stationery, and ensuring the overall readiness of shared spaces.
• Managing and monitoring access badges.
• Handling petty cash and supporting the cash withdrawal procedure for clients in coordination with relevant departments.
• Supporting the organization of internal events and meetings.
• Providing occasional administrative support to different departments, as needed.

Your skills:

• Relevant work experience as a receptionist or in a similar office management role.
• Education or background in the hospitality sector (e.g. hotel school, client service training, or similar) is a strong plus, reflecting strong client orientation and service standards.
• Proficiency in IT tools such as Outlook, Word, and Excel and ability to learn internal systems quickly.
• Exceptional organizational skills with the ability to multitask effectively.
• High work ethics, motivation, reliability, and discretion.
• A team-oriented mindset, coupled with flexibility, initiative, and enthusiasm.
• The ability to work well under pressure while maintaining a client-focused approach.
• Excellent verbal and written communication skills in French and English; knowledge of additional languages is an asset.

This presents an exciting opportunity to become a part of our team in Switzerland and play a pivotal role in the expansion of our bank.

BIL is firmly of the opinion that diversity & inclusion contribute towards increasing the collective performance of the Bank. We are committed to creating a culture of inclusion that encourages individual development with equal opportunities for all.