Freight Tech Customer Success Specialist

Nexxiot AG; Zürich; On-site; CHF 85,000 - 110,000; Full time

Job summary

Nexxiot, based in Zurich, is expanding its customer-facing team. As Customer Support Specialist, you will be the first point of contact for clients and the internal voice of the customer, combining product knowledge with a client-first mindset to ensure adoption and lasting value.

You will enable clients to use the solution, manage stakeholders, track timelines and service levels, and translate feedback into actionable insights with product and commercial teams.

Qualifications

• Client-facing role with strong communication skills.
• Experience coordinating with product and commercial teams.
• Ability to translate client feedback into actionable insights.
• Proactive approach to stakeholder management and problem solving.

Responsibilities

• Enable clients to use Nexxiot solutions and maximize value.
• Coordinate across product and commercial teams to meet timelines and SLAs.
• Funnel client feedback into actionable use cases for product.
• Provide first-class client support with reliability and engagement.
• Onboard new clients and ensure full adoption of the solution.
• Transparently communicate with internal teams to improve the customer experience.
• Manage stakeholders across levels to maintain service levels.

Skills

Client-facing

Stakeholder mgmt

Analytical thinking

Proactivity

Empathy

Education

Bachelor's degree in relevant field

Tools

CRM software

Jira

Zoho

MS Office

Job description

Nexxiot, based in Zurich, is expanding its customer-facing team. As Customer Support Specialist, you will be the first point of contact for clients and the internal voice of the customer, combining product knowledge with a client-first mindset to ensure adoption and lasting value.

You will enable clients to use the solution, manage stakeholders, track timelines and service levels, and translate feedback into actionable insights with product and commercial teams.