Acquiring Customer Service Manager — Lead & Elevate CX

Nexi Germany GmbH; Schweiz; On-site; CHF 120,000 - 180,000; Full time

Benefits offered by this job

Tech equipment

International team

PayTech University

Job summary

Nexi is seeking a Customer Service Manager (Acquiring) for Switzerland to lead and grow the Acquiring Customer Service team. You will oversee 1st & 2nd level support, maintain service levels, and manage escalations, incidents, and customer satisfaction in a regulated environment.

You will coach and develop agents, collaborate with cross‑functional teams across Europe, and drive improvements in processes and documentation while upholding high standards of customer care.

Qualifications

• Proven experience in people leadership and team development.
• Experience in customer support or service operations, ideally in acquiring/payments.
• Fluent German and/or French; English mandatory; additional languages are a plus.

Responsibilities

• Lead 1st and 2nd Level Acquiring Customer Support teams with a focus on quality and resilience.
• Manage day-to-day operations, workload planning, and incident/crisis response.
• Ensure compliance with processes, controls, and regulatory requirements.

Skills

People leadership

Customer service

Regulatory environment

Education

Commercial or business education

Job description

Nexi is seeking a Customer Service Manager (Acquiring) for Switzerland to lead and grow the Acquiring Customer Service team. You will oversee 1st & 2nd level support, maintain service levels, and manage escalations, incidents, and customer satisfaction in a regulated environment.

You will coach and develop agents, collaborate with cross‑functional teams across Europe, and drive improvements in processes and documentation while upholding high standards of customer care.