Fraud Prevention Solutions Manager

Vyntra Global; Yverdon-les-Bains; On-site; CHF 90,000 - 130,000; Full time

Job summary

Vyntra is seeking a Client Solutions Manager based in Switzerland to own relationships with financial institutions and act as a trusted fraud prevention advisor. You will understand fraud detection in practice, help banks optimize outcomes, and collaborate across Vyntra to ensure lasting value from our solutions.

You will lead reviews and workshops, discuss detection rules and workflows, and drive adoption with cross-functional teams, while maintaining strong executive-friendly communications in

Qualifications

• Hands-on experience in fraud detection and prevention.
• Experience with banks or financial institutions.
• Ability to engage with fraud specialists and senior stakeholders.
• Fluent English and French.

Responsibilities

• Own relationships with a portfolio of financial institution customers, engaging fraud operations, risk, technology and senior business stakeholders.
• Act as a trusted advisor on fraud detection and prevention, helping customers optimise how they use Vyntra's solutions.
• Proactively review customer needs, platform adoption and detection effectiveness; identify risks, improvements and opportunities to deliver greater value.
• Discuss fraud typologies, transaction monitoring, detection rules and tuning, alert quality, false positives and investigation workflows with confidence.
• Lead customer reviews, workshops and improvement plans, following through on actions and measurable outcomes.
• Work closely with Product, Engineering, Professional Services, Support and Sales to resolve challenges and turn customer feedback into product improvements.
• Support retention and growth by building strong relationships, demonstrating value and identifying opportunities to extend the use of our solutions.

Skills

Fraud prevention

Banking experience

Customer relationship management

Stakeholder management

Cross-functional collaboration

Engagement with fraud specialists

Tools

Fraud platforms

Job description

Vyntra is seeking a Client Solutions Manager based in Switzerland to own relationships with financial institutions and act as a trusted fraud prevention advisor. You will understand fraud detection in practice, help banks optimize outcomes, and collaborate across Vyntra to ensure lasting value from our solutions.

You will lead reviews and workshops, discuss detection rules and workflows, and drive adoption with cross-functional teams, while maintaining strong executive-friendly communications in