Field Service Engineer

Bio-Techne AG (Switzerland); Schweiz; Remote; CHF 73,000 - 116,000; Full time

Benefits offered by this job

Competitive wages

Retirement programs

Employee stock purchase plan

Career development and mentorship

International and diverse environment

Employee events

Job summary

Bio-Techne is seeking an Experienced Field Service Engineer to service revolutionary protein analysis instrumentation across Switzerland and occasionally Europe. The role involves extensive travel, customer-facing support, and collaboration with sales and field applications teams.

Requirements include a degree in engineering or science or 3+ years in hi-tech sectors, fluent German and English, and strong PC skills.

Qualifications

• Fluent Business German and English, ideally French
• BA, Masters in an engineering / science field or 3 years’ experience in hi-tech sector
• A minimum of 3 years’ experience in industrial / scientific sector, preferably in a similar industry
• Personal Computer repair skills and strong computer skills set, (Windows and Microsoft products)
• Ability to travel as necessary – Travel 90%
• Strong brand ambassador
• Excellent written and verbal communication skills in German and English
• Proven customer-oriented skills in technical support and problem solving
• Strong organizational and administration skills
• Excellent attention to detail, time management and process management
• Professional demeanor
• Flexible and willing to travel for work-related purposes as necessary
• Self-directed and creative
• Basic laboratory and GMP skills

Responsibilities

• Provide customer and instrument support.
• Deliver onsite customer facing and home-based remote support to diagnose and independently repair complex electro-mechanical instruments in a laboratory environment.
• Prepare samples for instrument testing as required.
• Field based role with extensive daily travel.
• Schedule, administer and manage inventory; work independently with minimal supervision.
• Manage and schedule customer appointments through completion; create technical paperwork and support documents as needed.
• Submit service reports and travel expense/monthly claims in a timely manner.
• Manage personal inventory for successful repairs and field support.
• Support sales and field applications team with pre- and post-sales enquiries.
• Support the field applications team remotely and onsite to resolve complex customer issues.

Skills

German language

English language

Travel readiness

Education

Engineering or science degree or 3 years hi-tech experience

Tools

PC repair skills

Windows & Microsoft products

Job description

Position objective:

Experienced field engineer to service revolutionary protein analysis instrumentation. The successful candidate will be a key member of a field team responsible for maintaining instruments and supporting customers to a high standard across Switzerland and infrequent in Europe.

Pay Range:

CHF 72,500- CHF 116,180

Essential Duties & Responsibilities

• Customer and Instrument support
• Deliver onsite customer facing and Home-based remote support to diagnose and independently repair complex electro-mechanical scientific instruments in a laboratory environment.
• Ability to prepare samples for instrument testing as required, basic laboratory skills essential.
• Field based role with extensive daily travel.
• Schedule, Administration and Inventory management: Work independently with minimal direct supervision.
• Manage and schedule customer appointments till completion and on occasion the creation of detailed technical paperwork and support documents.
• Timely submission of service reports to clients and monthly expense / travel claims.
• Management of personal inventory for successful repairs and field support.
• Support of sales and field applications team: Work collaboratively to support the sales team with pre and post sales enquiries and tasks.
• Support the field applications team both remotely and onsite to ensure successful resolution of complex customer situations and issues.

Minimum Requirements / Qualifications

• Fluent Business German and English, ideally French
• BA, Masters in an engineering / science field or 3 years’ experience in hi-tech sector
• A minimum of 3 years’ experience in industrial / scientific sector, preferably in a similar industry
• Personal Computer repair skills and strong computer skills set, (Windows and Microsoft products)
• Ability to travel as necessary – Travel 90%
• Strong brand ambassador
• Excellent written and verbal communication skills in German and English
• Proven customer-oriented skills in technical support and problem solving
• Strong organizational and administration skills
• Excellent attention to detail, time management and process management
• Professional demeanor
• Flexible and willing to travel for work-related purposes as necessary
• Self-directed and creative
• Basic laboratory and GMP skills

Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.

Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.

Why Join Bio-Techne

• We offer competitive wages along with extensive benefits for employees and their families.
• We invest in our employees’ financial futures through retirement programs and an employee stock purchase plan.
• We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.
• We offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging.
• We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Equal Opportunity Employer

Bio-Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you require a reasonable accommodation to complete an application, participate in an interview, or take part in any other stage of the recruitment process, please contact [e-mail] for assistance.

Bio-Techne empowers researchers in Life Science and Clinical Diagnostics by providing high-quality reagents, instruments, custom manufacturing, and testing services. Our family of brands creates a unique portfolio of products and services. Science is our passion; it drives us to collaborate, develop, and manufacture award-winning tools that help researchers achieve reproducible and consistent results.