Field Service Engineer — Protein Analysis Instruments

Bio-Techne AG (Switzerland); Schweiz; Remote; CHF 73,000 - 116,000; Full time

Benefits offered by this job

Competitive wages

Retirement programs

Employee stock purchase plan

Career development and mentorship

International and diverse environment

Employee events

Job summary

Bio-Techne is seeking an Experienced Field Service Engineer to service revolutionary protein analysis instrumentation across Switzerland and occasionally Europe. The role involves extensive travel, customer-facing support, and collaboration with sales and field applications teams.

Requirements include a degree in engineering or science or 3+ years in hi-tech sectors, fluent German and English, and strong PC skills.

Qualifications

• Fluent Business German and English, ideally French
• BA, Masters in an engineering / science field or 3 years’ experience in hi-tech sector
• A minimum of 3 years’ experience in industrial / scientific sector, preferably in a similar industry
• Personal Computer repair skills and strong computer skills set, (Windows and Microsoft products)
• Ability to travel as necessary – Travel 90%
• Strong brand ambassador
• Excellent written and verbal communication skills in German and English
• Proven customer-oriented skills in technical support and problem solving
• Strong organizational and administration skills
• Excellent attention to detail, time management and process management
• Professional demeanor
• Flexible and willing to travel for work-related purposes as necessary
• Self-directed and creative
• Basic laboratory and GMP skills

Responsibilities

• Provide customer and instrument support.
• Deliver onsite customer facing and home-based remote support to diagnose and independently repair complex electro-mechanical instruments in a laboratory environment.
• Prepare samples for instrument testing as required.
• Field based role with extensive daily travel.
• Schedule, administer and manage inventory; work independently with minimal supervision.
• Manage and schedule customer appointments through completion; create technical paperwork and support documents as needed.
• Submit service reports and travel expense/monthly claims in a timely manner.
• Manage personal inventory for successful repairs and field support.
• Support sales and field applications team with pre- and post-sales enquiries.
• Support the field applications team remotely and onsite to resolve complex customer issues.

Skills

German language

English language

Travel readiness

Education

Engineering or science degree or 3 years hi-tech experience

Tools

PC repair skills

Windows & Microsoft products

Job description

Bio-Techne is seeking an Experienced Field Service Engineer to service revolutionary protein analysis instrumentation across Switzerland and occasionally Europe. The role involves extensive travel, customer-facing support, and collaboration with sales and field applications teams.

Requirements include a degree in engineering or science or 3+ years in hi-tech sectors, fluent German and English, and strong PC skills.