EURO ICT Command Centre Manager (H/F)

UEFA; Nyon; Hybrid; CHF 120.000 - 170.000; Vollzeit

Zusammenfassung

UEFA seeks an IT Command Centre Manager to lead the design, implementation and operation of the ITCC for EURO 2028, coordinating across venues and tournament operations.

Responsibilities span planning, staffing, dashboards, incident management and post-event dismantling, with English proficiency and ITIL/PMI credentials preferred. Location: Nyon with up to one day/week home office; relocation to Switzerland/France expected.

Qualifikationen

• Bachelor’s degree in a related area or equivalent work experience.
• ITIL Foundation certification or equivalent experience.
• PMI project management certification would be a plus.
• English: Proficient (spoken and written).

Aufgaben

• Plan, design and operate the UEFA IT Command Centre for EURO 2028.
• Define operating model, staffing and service readiness for the TOC.
• Design and implement dashboards, reporting tools and monitoring capabilities.
• Coordinate ICT facility handover, deployment milestones and rehearsal exercises.
• Lead ITCC operations during tournament and manage incidents to minimize impact.
• Plan dismantling of ITCC and TOC elements after EURO.

Kenntnisse

English proficiency

Ausbildung

Bachelor's degree

ITIL Foundation

PMI project management certification

Jobbeschreibung

Job information

Division/Unit: Services/ICT Services & OperationsContract type: Fixed-termLocation: Nyon (up to one day per week working from home)Start date: 01.02.2027End date: 31.07.2028Application deadline: 11.09.2026

Main goal

The IT Command Centre Manager leads the design, implementation and operation of the IT Command Centre (ITCC) for UEFA EURO 2028, acting as the central point of coordination, communication, escalation and incident management across all ICT streams, venues and tournament operations.

Key responsibilities

Planning and setup phase (February 2027 – May 2028):

• Reviewing, consolidating and implementing the operational concept for the ITCC as well as governance, communication and escalation frameworks
• Defining the ITCC's operating model, including staffing, support structure, operational readiness and requirements for the tournament operation centre (TOC)
• Designing and deploying operational dashboards, reporting tools and service monitoring capabilities in line with tournament needs
• Coordinating the handover of ICT facilities, infrastructure deployment, milestone tracking and operational rehearsal and simulation exercises

Tournament delivery and operation phase (June – July 2028):

• Leading and coordinating ITCC operations across physical and virtual environments to support tournament activities
• Managing daily operational reviews, service status reporting and stakeholder communications to ensure situational awareness
• Supervising escalation processes and major incident management to minimise service disruption and operational impact
• Monitoring service performance, operational risks, dashboard effectiveness and change management activities within the ITCC and TOC

Post-EURO:

• Planning and coordinating the dismantling of the ITCC and IT elements of the TOC

Requirements

Experience:

• From 4 to 6 years of experience in IT operations or service management or working in a command centre or network or security operations centre
• Proven experience managing critical incidents and high-pressure operational situations
• Experience in the sports industry or at major events would be a strong advantage

Education:

• Bachelor's degree in a related area, or equivalent work experience
• ITIL Foundation certification or equivalent experience
• Project management certification (e.g. PMI) would be a plus

Languages:

• English: Proficient

Other requirements:

• Relocation to Switzerland/France is expected
• A solid understanding of networking, IP transport and information security principles
• Proven ability to collaborate effectively with business stakeholders, local IT teams, vendors, partners and consultants to deliver services in line with service-level agreements and operational performance targets