EURO ICT Command Centre Manager

UEFA; Vaud; Hybrid; CHF 140.000 - 190.000; Teilzeit

Zusammenfassung

UEFA is seeking an IT Command Centre Manager to lead the design, implementation and operation of the IT Command Centre for UEFA EURO 2028 at UEFA’s Nyon HQ. Hybrid work is possible with one day home-based work per week, and a fixed-term contract through July 2028.

The role requires 4–6 years in IT operations or service management, plus ITIL Foundation and PMI certification. Experience in sports events is highly valued for success during planning, delivery and post-event activities.

Qualifikationen

• 4–6 years in IT operations or service management or command centre/network/security operations
• Proven experience in managing critical incidents under pressure
• Experience in sports industry or major events is a strong advantage
• Bachelor's degree in related area or equivalent work experience
• ITIL Foundation certification or equivalent
• PMI project management certification is a plus

Aufgaben

• Planning and setup phase: define ITCC operating model, staffing and governance; deploy dashboards and monitoring; coordinate ICT facilities handover and rehearsals
• Tournament delivery phase: lead ITCC operations across physical and virtual environments; manage daily reviews and stakeholder communications; supervise escalation and incident management
• Post-EURO: plan dismantling of ITCC and TOC elements

Kenntnisse

IT Operations

Incident Management

Stakeholder Collaboration

Sports events experience

Ausbildung

Bachelor's degree in related area

ITIL Foundation

PMI project management certification

Jobbeschreibung

Job information

Division/Unit: Services/ICT Services & Operations

Contract type: Fixed-term

Location: Nyon (up to one day per week working from home)

This role relates to UEFA EURO 2028 and is based at UEFA’s headquarters in Nyon, Switzerland. If you are looking for roles based in the UK and Ireland, please visit the UK & Ireland 2028 Limited careers page.

Start date: 01.02.2027

End date: 31.07.2028

Application deadline: 11.09.2026

Main goal

The IT Command Centre Manager leads the design, implementation and operation of the IT Command Centre (ITCC) for UEFA EURO 2028, acting as the central point of coordination, communication, escalation and incident management across all ICT streams, venues and tournament operations.

Key Responsibilities

Planning and setup phase (February 2027 – May 2028):

• Reviewing, consolidating and implementing the operational concept for the ITCC as well as governance, communication and escalation frameworks


• Defining the ITCC's operating model, including staffing, support structure, operational readiness and requirements for the tournament operation centre (TOC)


• Designing and deploying operational dashboards, reporting tools and service monitoring capabilities in line with tournament needs


• Coordinating the handover of ICT facilities, infrastructure deployment, milestone tracking and operational rehearsal and simulation exercises

Tournament delivery and operation phase (June – July 2028):

• Leading and coordinating ITCC operations across physical and virtual environments to support tournament activities


• Managing daily operational reviews, service status reporting and stakeholder communications to ensure situational awareness


• Supervising escalation processes and major incident management to minimise service disruption and operational impact


• Monitoring service performance, operational risks, dashboard effectiveness and change management activities within the ITCC and TOC

Post-EURO:

• Planning and coordinating the dismantling of the ITCC and IT elements of the TOC

Requirements

Experience:

• From 4 to 6 years of experience in IT operations or service management or working in a command centre or network or security operations centre


• Proven experience managing critical incidents and high-pressure operational situations


• Experience in the sports industry or at major events would be a strong advantage

Education:

• Bachelor's degree in a related area, or equivalent work experience


• ITIL Foundation certification or equivalent experience


• Project management certification (e.g. PMI) would be a plus

Languages:

• English: Proficient

Other requirements:

• Relocation to Switzerland/France is expected


• A solid understanding of networking, IP transport and information security principles


• Proven ability to collaborate effectively with business stakeholders, local IT teams, vendors, partners and consultants to deliver services in line with service-level agreements and operational performance targets

UEFA welcomes applications from all, actively working to ensure that we are an inclusive employer that finds the best candidate for our positions, regardless of aspects such as sex, gender identification, disability, age, sexual orientation, religion, ethnicity or nationality.