Employee Backoffice - ref. 1110

Cornèr Banca SA; Lugano; Vor Ort; CHF 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Flexible working from home

Well-being activities

Zusammenfassung

Cornèr Banca SA is seeking a dedicated back-office professional to support the card services team. You will handle multilingual customer inquiries and maintain accurate cardholder records across multiple systems.

The role involves processing complaints, ensuring compliance with procedures, and escalating complex issues when needed. Ideal candidates bring strong Microsoft Office skills, high attention to detail, and proven customer service experience in banking or financial services.

Qualifikationen

• Handle multilingual customer inquiries via email and correspondence in German, French, Italian and English.
• Maintain and update customer records for credit and prepaid cardholders across the company's systems.
• Receive, analyse and manage complaints, enquiries and requests relating to payment cards.
• Ensure timely, accurate and customer-focused handling of all requests, contributing to high customer satisfaction.
• Comply with internal procedures, quality standards and applicable regulatory requirements.
• Proactively identify appropriate solutions and escalate complex cases to the relevant department when necessary.
• Perform administrative and back-office activities, including preparation and processing of operational reports, lists and documentation.
• Maintain accurate customer records and documentation across information systems.

Aufgaben

• Handle customer enquiries received via email and written correspondence in German, French, Italian and English.
• Maintain, update and manage customer records for cardholders, ensuring data accuracy within the systems.
• Receive, analyse and manage complaints, enquiries and requests relating to payment cards.
• Ensure timely and accurate handling of all requests, contributing to customer satisfaction.
• Comply with internal procedures, quality standards and regulatory requirements.
• Proactively identify solutions and escalate complex cases to the relevant department when necessary.
• Prepare and process operational reports, lists and documentation for back-office activities.
• Maintain accurate customer records and documentation across information systems.

Kenntnisse

Multilingual communication

Customer service

Data accuracy

Attention to detail

Microsoft Office

Organizational skills

Problem-solving

Tools

Microsoft Excel

Microsoft Word

Outlook

Jobbeschreibung

We are looking for a dedicated candidate to join our Backoffice team at Cornèrcard.

In this role, you will play a crucial part in supporting the team with administrative tasks and ensuring the smooth operation of the department.

• Handle customer enquiries received via email and written correspondence in German, French, Italian and English.
• Maintain, update and manage customer records for credit and prepaid cardholders, ensuring data accuracy and completeness within the company's systems.
• Receive, analyse and manage complaints, enquiries and requests relating to payment cards.
• Ensure timely, accurate and customer‑focused handling of all requests, contributing to a high level of customer satisfaction.
• Comply with internal procedures, quality standards and applicable regulatory requirements.
• Proactively identify appropriate solutions to customer issues and escalation more complex cases to the relevant department when necessary.
• Perform administrative and back‑office activities, including the preparation and processing of operational reports, lists and documentation.
• Maintain accurate customer records and documentation across the company's information systems.

What do we offer?

• Flexibility in working from home and the management of working hours in order to guarantee a healthy work‑life balance
• Numerous benefits and incentives
• Well‑being, motivational and team‑building activities

• Excellent knowledge of Microsoft Office, particularly Excel (data management, filters and list processing), Word (business correspondence) and Outlook (email management).
• Strong IT proficiency, with the ability to work efficiently and accurately across multiple systems and applications simultaneously.
• High level of accuracy, reliability and attention to detail.
• Strong customer service orientation, organisational skills and problem‑solving abilities.
• Excellent command of German (Proficiency, Native), French, Italian and English, both written and spoken.
• Previous experience in a similar customer service, back‑office or administrative role, preferably within the banking or financial services sector.
• Resident in Ticino or willing to relocate

• Experience level: Mid