Empathetic Credit Recovery & Client Relations Pro

Cornèr Banca SA; Wallisellen; Vor Ort; CHF 90.000 - 120.000; Vollzeit

Zusammenfassung

Cornèr Banca SA in Switzerland seeks a motivated, customer-oriented professional to manage client relationships and credit recovery. You will handle phone-based contact, negotiate repayment plans, and maintain cases in internal systems.

The ideal candidate has native German, good English, strong communication, empathy, and a solution-focused mindset. A commercial apprenticeship and solid organizational skills are required; team spirit and reliability are valued.

Qualifikationen

• Commercial training or equivalent qualification.
• Native German and good knowledge of English.
• Excellent communication skills and strong customer listening abilities.
• Aptitude for managing customer relationships over the phone.
• Empathy, mediation skills, and solution-oriented mindset.
• Attention to detail and organizational skills.
• Team spirit and reliability.

Aufgaben

• Phone contact with clients for credit management and debt recovery.
• Active listening to clients' situations and identification of sustainable payment solutions.
• Negotiation of repayment plans and monitoring of agreed arrangements.
• Management and updating of cases in internal systems.
• Collaboration with the team to monitor open positions.
• Maintaining a professional and empathetic approach even in sensitive situations.

Kenntnisse

Native German

English (good)

Excellent communication

Active listening

Empathy

Mediation

Attention to detail

Team spirit

Ausbildung

Commercial training (commercial apprenticeship or equivalent qualification)

Jobbeschreibung

Cornèr Banca SA in Switzerland seeks a motivated, customer-oriented professional to manage client relationships and credit recovery. You will handle phone-based contact, negotiate repayment plans, and maintain cases in internal systems.

The ideal candidate has native German, good English, strong communication, empathy, and a solution-focused mindset. A commercial apprenticeship and solid organizational skills are required; team spirit and reliability are valued.