Emergency Call & Home Care Technician (Civil Service)

Jobup; Zürich; In loco; CHF 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

The Swiss Red Cross in Zurich seeks a dedicated individual to support elderly and vulnerable clients at home, helping them live safely and independently with the help of emergency call systems. The role emphasizes compassionate customer service and hands-on home visits in a humanitarian context.

Responsibilities include installing and testing devices, advising clients and relatives, and coordinating follow-up care while documenting essential information with empathy and precision.

Competenze

• Possession of a category B driving licence.
• Comfortable using a computer, smartphone and tech devices.
• Strong interpersonal skills with empathy and understanding.
• Ability to communicate clearly with customers and relatives.

Mansioni

• Provide customer service by phone and written correspondence on safety and independence topics.
• Visit customers at home to assess needs and offer personal support.
• Install, test and service emergency call devices to ensure reliable operation.
• Coordinate follow-up support measures with specialists and document care-relevant information.

Conoscenze

Driving license

Tech-savvy

Empathy

Communication

Descrizione del lavoro

The Swiss Red Cross in Zurich seeks a dedicated individual to support elderly and vulnerable clients at home, helping them live safely and independently with the help of emergency call systems. The role emphasizes compassionate customer service and hands-on home visits in a humanitarian context.

Responsibilities include installing and testing devices, advising clients and relatives, and coordinating follow-up care while documenting essential information with empathy and precision.