Service civil (100%) dans l'appel d'urgence de la Croix-Rouge

Jobup; Zürich; On-site; CHF 60,000 - 90,000; Full time

Job summary

The Swiss Red Cross in Zurich seeks a dedicated individual to support elderly and vulnerable clients at home, helping them live safely and independently with the help of emergency call systems. The role emphasizes compassionate customer service and hands-on home visits in a humanitarian context.

Responsibilities include installing and testing devices, advising clients and relatives, and coordinating follow-up care while documenting essential information with empathy and precision.

Qualifications

• Possession of a category B driving licence.
• Comfortable using a computer, smartphone and tech devices.
• Strong interpersonal skills with empathy and understanding.
• Ability to communicate clearly with customers and relatives.

Responsibilities

• Provide customer service by phone and written correspondence on safety and independence topics.
• Visit customers at home to assess needs and offer personal support.
• Install, test and service emergency call devices to ensure reliable operation.
• Coordinate follow-up support measures with specialists and document care-relevant information.

Skills

Driving license

Tech-savvy

Empathy

Communication

Job description

Join the Swiss Red Cross in Zurich, making a real impact! Be part of a supportive team dedicated to humanitarian work.

Tasks

• Provide customer service and support for clients' safety needs.
• Visit clients to ensure their independence and comfort at home.
• Install and service emergency devices for optimal functionality.

Skills

• Driving license, tech-savvy, and compassionate towards those in need.
• Excellent interpersonal skills with empathy and understanding.
• Ability to work with technology and communicate effectively.

The Swiss Red Cross (SRC) Canton Zurich fulfils important humanitarian tasks on site in the areas of everyday support, education and migration/social integration.

We are looking from 1 January 2027 or by arrangement for at least 6 months for a reliable, empathetic and technically interested person for a

Civil Service Assignment (100%) in the Red Cross Emergency Call

The Red Cross emergency call system (NRS) enables elderly people as well as people with health or physical impairments to live independently in their own homes and provides security for them and their relatives.

This is what you achieve with us

In the activities "Customer Service" (approx. 50%), "On-site Care" (approx. 30%) and "Installation and Device Service" (approx. 20%) you contribute to ensuring that elderly or people in need of support can live safely and independently at home for as long as possible. Your main tasks include:

Customer Service

• Accompany interested and existing customers by telephone and in writing on questions about safety and independence in everyday life.
• Advise customers and relatives empathetically, support them in using the emergency call system and respond to individual needs.
• Coordinate appointments, organise further support measures and document care-relevant information.

On-site Care

• Visit customers at home and provide personal support.
• Advise on the use of the emergency call system, carry out test alarms together and ensure safe use.
• Convey security through personal accompaniment and promote independence.
• If necessary, coordinate further support measures or follow-up solutions together with the responsible specialists.

Installation and Device Service

• Professionally install emergency call devices at customers' homes, commission them and check their functionality.
• Replace devices, exchange defective devices and install accessories and key safes.
• Check existing systems and document work carried out.

This convinces us

• Possession of a category B driving licence, driving experience and own car (passenger car)
• Confident handling of computer, smartphone and technical devices
• High social competence as well as an open, empathetic and understanding approach to elderly, sick or impaired people
• Enjoy approaching people, listening to them and supporting them personally
• Ideally, you can commit to your service for 9 months

Ready for more humanity in the Canton of Zurich?

Then we look forward to receiving your complete online application with photo. For questions, Peter Kaufmann, Head of the Red Cross Emergency Call Department, will be happy to assist you. In this context, we refer to our specification sheet No. 116982 at https://www.zivi.admin.ch/de/ziviconnect Operating number: 20797.

Swiss Red Cross
Canton Zurich
Human Resources
Thurgauerstrasse 36/38
8050 Zurich